Direct TV - Don't expect service after installation!
Direct TV and DVR service - Complaint
OMAHA, NEBRASKA -- You can expect to speak to the nicest friendliest people on earth when you call to start service. Be prepared because you will never speak to anyone like that again at Direct TV. I called because one of our 3 boxes was not working. This very rude sarcastic customer service person asked about the problem and what we have done to correct it ourselves. Then she decides I need Tech Support so I start from the beginning again with name, what's wrong, what I've done to correct t, etc. then she requests I go to all 3 TVs and pull them all out to tell her about what is hooked to what and what colors were there and the card numbers on each. After 45 minutes I tell her, ok when I called one was not working and now I have Two that are not working so this is not working for me! She finally said fine I will set up a service call but I have to know what color is hooked to this one receiver! I said whatever it should be, that's what we have! Your guys hooked it up for us! She says Ma'am, I need your cooperation or I can't help! Well, they came out, does it work, no. I'm wishing I hadn't gotten into that 2 year contract with them. I don't appreciate being treated like crap by a company that I Pay every month, Don't do it.......2 years is a long time when dealing with a Company that doesn't care about their customers!