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Budget Car Rental - Terrible Service
Complaint
Review by alexandritegemini on 2013-01-18
Rating: 
CLEVELAND, OHIO -- My sister rented a car from this company and I went with her. We were lied to about the price and the time to return the car. Budget took more than double out of my sister's account than what the total price that the desk clerk said out of her own mouth. The desk clerk also gave us the wrong time my sister was to return the car. This resulted in her being charged an extra day and double fee. When confronted, the same desk clerk kept apologizing because she knew she was wrong for lying to us. But my sister insisted that something must be done. After speaking to the manager once the clerk did what she can do, they only refunded a quarter of what they were suppose to give back. Plus, it takes a long time before your money is put back into your account. Well isn't that a [snip]!!! It sure didn't take them long to take the money out! She will never rent from them again and I would never even consider to rent from them either.
Comments:
Posted by trmn8r on 2013-01-19:
The TOS prohibits certain language: "...defamatory, vulgar, obscene, profane, sexually oriented..." Disguising such references isn't really going to carry the day.
Posted by DebtorBasher on 2013-01-19:
Thanks 8er, 8er, my 8er...message received, loud and clear. ;)
Posted by leet60 on 2013-01-19:
The average person today knows (or should) that the cost of a car rental will rarely be as advertised - it amazes me that anyone would sign a rental agreement without reading it thoroughly and ensuring ANYTHING said by the agent was clearly documented. It really comes down to the fact "if it is not in writing, we didn't say it".
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