Ruby Lane Antiques And Art - Horrible Customer Service And Smashed Product
Not Refunding Money - Complaint
ASHEBORO, NORTH CAROLINA -- I purchased a one of a kind decanter from Cynthia [snip] at Riverhills Antiques who sells under the company, Ruby Lane Antiques.
I was charged $85.00 with shipping and insurance. The seller packed the product horribly and arrived SMASHED TO PIECES. I was very upset, as I am not getting my product that was a one of a kind. In addition when contacting the seller, stated my responsibility to get my money back from the Post Office. So I'm out a decanter and have to fight for my refund and Ruby Lane and Riverhills Antiques are fat and happy and not out a thing.
I contacted Ruby Lane Corporate who advised that is their policy. A policy that puts all the burden on you, the consumer. They could have easily refunded my money and gotten their refund from the P.O. as they insured it and had the claim ticket anyway.
DO not buy from either company as they WILL NOT EVEN PROVIDE THE BASIC CUSTOMER SERVICE.