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Dish Network - Dish Lies And Changes Rates On Contracts Monthly
Dish Satellite Network - Complaint
Review by EddieJCon on 2013-01-18
Rating: 
COLORADO -- We have had it with Dish, this is now the 5th time since signing up a few years ago that they are once again threatening to turn our service off. We were guaranteed a dollar amount payment through 12-31-13 by someone in Executive Resolutions and Corporate Department each time and yet a few months go by amd they start their crap again.
Our monthly payment started out at $52 including taxes and before installation it went up $3.
First year we allowed auto deduction in exchange for HD for Life - we NEVER got HD as it faced a tree - and installer, the company he worked for and myself let Dish know. We then saw they were taking MORE out each month despite a written contract (that we insisted on before we would sign up as the one they offered was a joke) and despite that contract and agreement they still took out what they wanted every month. We canceled the auto deduct and were then up to $56.99 a month and then they started again adding more money every month and threatening to shut off service and again we contacted Corporate and Executive Resolutions and again agreed to $59.99 including taxes through 12-31-13.
A few months go by and I am now in hospital (a yr ago) and paid bill before going in and my husband gets a bill for $168 and change and pays it as he was so worried about me that he was not thinking. I was supposed to have a 3 hour spinal surgery which ended up 12 hrs/2 sugeons, paralyzed for 3 days/10 days ICU/5 weeks in patient/6 mos at home in hospital bed in L. R. and still only leave my house for Dr. or P. T. as I cannot sit, stand or walk for any lentth of time. We again get in writing at end of 2011 that our bill including taxes will be $62.99 through 12-31-13.
We have five different people from Executive Resolutions and Corporate Communications who assure us just like their ads stated that our amount would not change through end of 2013 including all taxes.
We pay our bill the day it comes each month, for the past few weeks they have been sending messages on the TV and an e mail to us that they are going to cancel service for NON Payment.
We have NEVER missed a payment and pay the bill the day it arrives and yet this time they asy we owe them $98 - and yet we do not owe them one penny.
We are going to report them again to state and federal agencies that oversee Satellite Companies as the truth is, the # of days we do not have service due to Dish going out if it rains, snows or is windy exceeds the
Our monthly payment started out at $52 including taxes and before installation it went up $3.
First year we allowed auto deduction in exchange for HD for Life - we NEVER got HD as it faced a tree - and installer, the company he worked for and myself let Dish know. We then saw they were taking MORE out each month despite a written contract (that we insisted on before we would sign up as the one they offered was a joke) and despite that contract and agreement they still took out what they wanted every month. We canceled the auto deduct and were then up to $56.99 a month and then they started again adding more money every month and threatening to shut off service and again we contacted Corporate and Executive Resolutions and again agreed to $59.99 including taxes through 12-31-13.
A few months go by and I am now in hospital (a yr ago) and paid bill before going in and my husband gets a bill for $168 and change and pays it as he was so worried about me that he was not thinking. I was supposed to have a 3 hour spinal surgery which ended up 12 hrs/2 sugeons, paralyzed for 3 days/10 days ICU/5 weeks in patient/6 mos at home in hospital bed in L. R. and still only leave my house for Dr. or P. T. as I cannot sit, stand or walk for any lentth of time. We again get in writing at end of 2011 that our bill including taxes will be $62.99 through 12-31-13.
We have five different people from Executive Resolutions and Corporate Communications who assure us just like their ads stated that our amount would not change through end of 2013 including all taxes.
We pay our bill the day it comes each month, for the past few weeks they have been sending messages on the TV and an e mail to us that they are going to cancel service for NON Payment.
We have NEVER missed a payment and pay the bill the day it arrives and yet this time they asy we owe them $98 - and yet we do not owe them one penny.
We are going to report them again to state and federal agencies that oversee Satellite Companies as the truth is, the # of days we do not have service due to Dish going out if it rains, snows or is windy exceeds the
Comments:
Posted by BeckiB@DISH Network on 2013-01-20:
I understand how frustrating it is when you billing is incorrect. I would be happy to review your account and your bill. Please send me an email at becki.barned@dish.com
Becki Barned
DISH Internet Response Team
Becki Barned
DISH Internet Response Team
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