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Pep Boys - Vehicle Comes in Worse Shape Than Going In
Oil Change - Complaint
Review by tantunk on 2013-01-19
Rating: 
SPRINGFIELD, MISSOURI -- I went in for an oil change, they did not check fluid levels of anything and charged me the full price. Immediately after leaving I had a coolant leak. I took it back and they said they had to charge me to test the coolant system. They did not even pull it in and came back saying I needed a new radiator and it would be 600 or so bucks and it was not their fault.
I asked how they did not see it when they did the service and they said it must have blown a seam in the radiator when I left. They are scamming to the highest degree and no one should trust them for even the simplist of procedures.
I asked how they did not see it when they did the service and they said it must have blown a seam in the radiator when I left. They are scamming to the highest degree and no one should trust them for even the simplist of procedures.
Comments:
Posted by ok4now on 2013-01-19:
Your first mistake was even taking your car to Pep Boys. They make very little profit on an oil change so they scammed you for a radiator. Deal with a reputable auto repair and you won't have these problems.
Posted by trmn8r on 2013-01-19:
Pep Boys is on a par with WallsMart, in terms of the risk that you take that they will damage your car.
From your description, it sounds very suspicious. If I were in your shoes, I would have demanded the radiator and had it examined by a competant (eg not Pep Boys) mechanic for "tool" (wink wink) damage.
From your description, it sounds very suspicious. If I were in your shoes, I would have demanded the radiator and had it examined by a competant (eg not Pep Boys) mechanic for "tool" (wink wink) damage.
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