Health Quest - Rude Employees and Bad Patient Service
Prescription - Complaint
WAPPINGERS FALLS, NEW YORK -- My doctor was out town so I went to Health Quest in Wappingers Falls, NY having sinus infection. Dr came and checked me and in less than 2 minutes he was out. Went to the reception to get my prescription and they informed me that was sent to my pharmacy.
2 hours later went to get my medicine and they said wasn't there yet. I waited and was too late to call HQ because was already closed. Went to the pharmacy the next morning and was not there, called HQ to find out what happened with my prescription and they said that Doctor never wrote anything on my chart and was no notes of my prescription.
They transfered me to a rude very rude nurse and she said that was nothing to do and if I was so sick I can always go back and see another doctor and paid another co-pay. I said is not right and she hung up on me, called back to complain and nobody couldn't help me.
What kind of Doctors they hire to see patients and nurses in charge of a clinic when doctor is not around? To top it off doctor is not in today so no medicine for my sinus infection!! Will never step over to HQ ever even if I'm dying.