Bank of America Complaint - site key
PHOENIX, ARIZONA -- I have been with bank america for 27 years and have not any problems until now. The bank has required everyone who online banks to sign up on the site key for security, which they claim is award winning program, well we have been on it for almost a month and it is now down for the second time. A message come up when you try to log on and tells you to call a number to get the site key reset. The first time my husband called at night and it took 1 hour of waiting on the phone to get to talk to a human being. Today 1/26/06 the site key is down I called to request a reset and after waiting not to long (10 minutes) and answer a lot of questions about our account and me I was told I could not request the reset, even though my name is on the account,
that my husband, who is at work, would have to do it because part of his ss number was used as the login number. So now I'm stuck without onling capablities until my husband comes home and hopfully does not have to spend to much time on the phone to get the AWARD WINNING SITE KEY reset.