Dish Network Complaint - DVRs that don't want to work
PROVIDENCE, RHODE ISLAND -- In the middle of October, I called to have Dish Network installed in our apartment. I was ordering two regular boxes-one for my boys' bedroom and one for my bedroom-and one DVR box to be placed in the living room. The man who came out, while very pleasant, didn't know what he was doing. Out of approximately 250 channels, the three boxes could only pick up about 20 or so. I called Dish, and was told there wouldn't be a problem having someone come out and fix it. We got everything straightened out by the beginning of November.
Fast forward two and a half months, and this is where the fun begins... About 2 weeks ago, the DVR box started acting weird-every half hour or so, it would shut itself down and restart itself. I called up tech service for Dish, and they walked me through a myriad of different things to do to get it working again, such as restarting the box at the front, unplugging the box-all to no avail. The tech told me to leave it unplugged and let it try and fix itself. If it didn't work, call up and they would send me a new receiver. I called up the next day because the box wasn't working correctly. They sent out a new DVR box that arrived on 1/23/2006-it was ordered the Friday previous. On Monday I got my box and my husband hooked it up. I called up Dish and went through the steps for the girl to activate it for me. I now had my DVR back!!! Until 7:30 that night.
In the middle of Jeopardy,the screen froze, then the box shut off.Every 10-20 minutes or so, it happened-restarting and shutting down. Back on the phone with Dish. Now in a few days they're sending a tech over to the house to see what was going on, and that was this morning-1/26/2006.
1.The DVR is in too tight of a spot-it needs to breathe and it's in the wrong spot (The installer put it there-I didn't know a trained professional was wrong.)
2.I have DVDs next to the receiver and they're blocking up the breathing space for the DVR (I didn't know DVDs stole air from DVRs. Learn something new everyday.)
3.My house is too warm and the DVR can't breathe when it's too warm (First of all,my sole heating source for my house is in the kitchen, not the living room. Second, I have two kids that need a warm house. And third, I have medications that affect my body's thermostat,so to speak, and I'm cold all the time.)
4.The surge protector the box is hooked up to is shot (Ok-then why isn't any of my other equipment-DVD player, TV, PS2-malfunctioning?)
5.The wiring in the house is shot (Isn't that stretching a bit???).
The tech stayed, although he was quite peeved about it, and of course it didn't malfunction, so he left.
An hour later, I am on the phone to Dish because the box is acting up. Again. And once again, I heard that it was all my doing-the house being warm, the box in a small space,etc.I asked the customer service girl two questions:
1. If the box is being overheated by something I did,why did it take 3 months for the first box to blow but only 24 hours for the new one to blow?
2. I have had 2 other services over the past few years,and I have had DVR/Tivo with both companies.The boxes were in the exact same place-why didn't THEY blow?
I'm still waiting for answers.
My brand new DVR receiver will be out to me by Monday. And if there's STILL a problem, it's not their fault. Oh-and there's going to be diagnostic testing on both boxes I'm mailing back to them. If it IS customer error-I have to pay for BOTH boxes. All because I wanted to watch TV. I wish I had known what a complete scam Dish network was.
Thank you for listening.
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