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Burlington Coat Factory - I Purchased Bad Merchandise, and Could Not Return It, With a Receipt.
Sweather - Complaint
Review by emricks46 on 2013-01-20
Rating: 
MARIETTA, GEORGIA -- I purchased $100 of merchandise from BCF, which one item was a sweater for $19.99. I wore it about 3 or 4 times, and it began to bead up a lot. $20 is a lot of money, to pay for something and you wear it a couple of times and it looks like you have had it for ages.
I took the sweater back before my receipt expired and I could not even get a store credit. That's really bad, and the manager was very rude. I will never again shop at this store, ever again. Take your money to Kohl's or Ross, I know you will get good quality merchandise. At least you can exchange it if it tears up.
I took the sweater back before my receipt expired and I could not even get a store credit. That's really bad, and the manager was very rude. I will never again shop at this store, ever again. Take your money to Kohl's or Ross, I know you will get good quality merchandise. At least you can exchange it if it tears up.
Comments:
Posted by At Your Service on 2013-01-21:
I can appreciate the frustration, but one company's marking mixture is different from another. They offer a product at a fair price, but may not feel the need to exchange the merchandise. I wouldn't feel this is bad unless there was a guarantee to do so EVEN THOUGH THE MERCHANDISE HAD BEEN WORN.
Posted by shayen on 2013-01-21:
Per their website:
Return Policy - For Items Purchased In Our Local Stores:
•An original receipt dated within 30 days of purchase is required for all returns/exchanges in our stores
•Merchandise must be new and in unused condition
Ironically, had you purchased via their website, they state they accept returns with receipts FOR ANY REASON within 30 days.
At this point, your only recourse may be to contact the manufacturer of the sweater.
Return Policy - For Items Purchased In Our Local Stores:
•An original receipt dated within 30 days of purchase is required for all returns/exchanges in our stores
•Merchandise must be new and in unused condition
Ironically, had you purchased via their website, they state they accept returns with receipts FOR ANY REASON within 30 days.
At this point, your only recourse may be to contact the manufacturer of the sweater.
Posted by spiderman2 on 2013-01-21:
How long had it been since you purchased the sweater? Their website states 30 days and unused. If you are not pleased with the quality of the sweater, you need to contact the manufacturer and complain to them.
http://www.burlingtoncoatfactory.com/Others/ReturnPolicy.aspx
http://www.burlingtoncoatfactory.com/Others/ReturnPolicy.aspx
Posted by Anonymous on 2013-01-21:
It sounds like the jacket had normal wear and tear. Cheaper fabrics tend to pill very fast. You bought the sweater at a discount retailer. It's been my experience that they sell cheap no-name clothing and leftovers/excess stock so I'm not sure why you would of expected them to accept a return on a used item? Very few retailers allow you to return "used" merchandise anymore, especially clothing that, as in this case, is not defective, just poor quality.
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