City Furniture - Garbage Furniture and Mislead You With This Extended Warranty
Table and Six Chairs - Complaint
FLORIDA -- I don't know what the previous review was talking about. This place is buyer beware and AS IS. I purchased an off white table set and six chairs with the "EXTENDED WARRANTY" for 1500. Well, within two months my kid spilled chocolate milk on the table and no sooner did I grab the paper towel did the milk actually seep into the table. I called customer service because I was led to believe that any defect would be remedied or given a new piece. I had to send a picture of the table first and then wait two weeks for a lady to call and send some guy from a completely different company to come out.
He was a miserable severely obese guy who hated his life let alone the company he worked for. He flat out said they wouldn't cover this because they KNEW there is no protective coating on the wood table, only the stain so anything will stain it. I called customer service managers, sales managers, wrote letters and nothing. I looked up the owner and he seemed so charitable, PLEASE he they wouldn't even allow me to talk to him and he wouldn't respond to my certified letters.
I along with hundreds if not thousands of customers were misled to believe that this warranty would provide coverage for defects and it was false.
I filed complaints with BBB. I have subsequently stopped paying on the piece of crap City Furniture card and returned the shotty merchandise to their front door.
Unless you like throwing your money away, don't go here or at least know that everything is AS IS. If thats the case, go to Big Lots for the same junk or pay a little more and get a nice set with a decent warranty from a reputable furniture store. City furniture should be China furniture (smell their "so real leather" or their junky microfiber).