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City Furniture - Garbage Furniture and Mislead You With This Extended Warranty
Table and Six Chairs - Complaint
Review by rhastafarian55 on 2013-01-21
Rating: 
FLORIDA -- I don't know what the previous review was talking about. This place is buyer beware and AS IS. I purchased an off white table set and six chairs with the "EXTENDED WARRANTY" for 1500. Well, within two months my kid spilled chocolate milk on the table and no sooner did I grab the paper towel did the milk actually seep into the table. I called customer service because I was led to believe that any defect would be remedied or given a new piece. I had to send a picture of the table first and then wait two weeks for a lady to call and send some guy from a completely different company to come out.
He was a miserable severely obese guy who hated his life let alone the company he worked for. He flat out said they wouldn't cover this because they KNEW there is no protective coating on the wood table, only the stain so anything will stain it. I called customer service managers, sales managers, wrote letters and nothing. I looked up the owner and he seemed so charitable, PLEASE he they wouldn't even allow me to talk to him and he wouldn't respond to my certified letters.
I along with hundreds if not thousands of customers were misled to believe that this warranty would provide coverage for defects and it was false.
I filed complaints with BBB. I have subsequently stopped paying on the piece of crap City Furniture card and returned the shotty merchandise to their front door.
Unless you like throwing your money away, don't go here or at least know that everything is AS IS. If thats the case, go to Big Lots for the same junk or pay a little more and get a nice set with a decent warranty from a reputable furniture store. City furniture should be China furniture (smell their "so real leather" or their junky microfiber).
He was a miserable severely obese guy who hated his life let alone the company he worked for. He flat out said they wouldn't cover this because they KNEW there is no protective coating on the wood table, only the stain so anything will stain it. I called customer service managers, sales managers, wrote letters and nothing. I looked up the owner and he seemed so charitable, PLEASE he they wouldn't even allow me to talk to him and he wouldn't respond to my certified letters.
I along with hundreds if not thousands of customers were misled to believe that this warranty would provide coverage for defects and it was false.
I filed complaints with BBB. I have subsequently stopped paying on the piece of crap City Furniture card and returned the shotty merchandise to their front door.
Unless you like throwing your money away, don't go here or at least know that everything is AS IS. If thats the case, go to Big Lots for the same junk or pay a little more and get a nice set with a decent warranty from a reputable furniture store. City furniture should be China furniture (smell their "so real leather" or their junky microfiber).
Comments:
Posted by ticia232 on 2013-01-21:
"He was a miserable severely obese guy who hated his life let alone the company he worked for" may I ask what that has do with this complaint? The rest of the complaint proves he told you the truth, so why insult the guy.
Saying, A guy who obviously doesn't like his employer's actions would be good enough.
He probably is tired of the contract that sends him out to calls like this when they (HIS EMPLOYER'S) know that there is nothing they can do because of the City furniture NOT doing what they require.
Saying, A guy who obviously doesn't like his employer's actions would be good enough.
He probably is tired of the contract that sends him out to calls like this when they (HIS EMPLOYER'S) know that there is nothing they can do because of the City furniture NOT doing what they require.
Posted by At Your Service on 2013-01-21:
I can appreciate what seems like a great deal of frustration but I have to tell you that I think you're going about your issue the wrong way.
It's agreed that the merchandise was not defective in any way. Your disagreement is with the extended warranty that you feel should cover the problem caused by your child's spilled milk. Okay, I can appreciate that. I would suggest getting a copy of this warranty as it would absolutely be offered in writing. The extended warranty will either cover accidental damage beyond normal use or it won't. What you ABSOLUTELY DO NOT WANT TO DO IS STOP PAYING FOR THE TRANSACTION, nor would have I dropped it off by their store. With respect, what you've done is considered, legally, abandonment. City Furniture has not accepted the merchandise back or agreed to stop billing. Because of this, in most states that I'm aware, City Furniture is not responsible for the merchandise. It is not their responsibility to store it or handle it in any way. They can actually donate it to anyone they wish and still hold you accountable for the price paid.
So then the question might be, how can a business force me to pay for a transaction on a charge card which I refuse to pay? Well, of course they could take the argument into a court. Because they're not some small company, they likely have a legal department which they can then file in an upper court from that of small claims. Unfortunately, this just about forces you to obtain and pay for an attorney to fight your side of the case and can just about guarantee you he/she would advise you in much the same way as this. If City receives a judgement in their favor, they can hold you responsible for all their legal costs in addition to the cost of the furniture. In addition, they will likely be able to add applicable interest.
They might also have the ability to obtain legal and binding arbitration. This is less expensive and something you may have signed an agreement to when you opened the charge account. I'd refer to your agreement for the details.
The final and rather common approach is the simplicity of using the credit rating system and the three main credit bureaus. They will likely report the debt. Very few people within this country will go any lengthy period without having to reference their credit rating and reports in some way. It's become more common than ever. It is used, of course, when buying or refinancing a home, buying a car or just wanting to open an everyday line of credit as you've done with them. It's also used with all of your major credit cards and is even used, in many cases, when one may apply for a job.
In all seriousness, your credit report is of great importance and should not be taken lightly. It is a direct reflection of you. With a worse credit rating, you will absolutely receive notice that any credit cards you currently hold will be going up in interest, being charged extra fees or might simply be dropped. This is because you now show extra risk to the lenders and they require greater income from that risk, if they're willing to accept it at all.
Look, all the difficulty from a bad credit report doesn't surface right away -- and they, frankly, don't have to. As time continues, you'll run into many of the issues that I've listed and finally have to deal with. As the results of a negative report continues to plague you and, in turn, your family, you're almost forced to deal with the debt. AND THEN THEY REALLY HAVE YOU! Because this $1500 debt is no longer a $1500 debt; it's grown -- massively. Lenders know what they're doing and in-store financing is not cheap. You've likely agreed to an interest rate of over 20%. Oh, the purchase was suppose to be interest free for a period of time, BUT ONLY IF YOU'VE MADE EACH PAYMENT IN FULL AND ON TIME. Now you owe the interest, along with the principal AND ANY LATE FEES THEY CAN TACK ON. And if you don't pay it then, it'll continue to grow and haunt you until you do.
This really is not intended to be negative, but I deal with this sort of issue in a round about way with my job. This is intended to be honest and very straight forward -- PAY THE DEBT!
If you're able to retrieve the furniture still, I'd do it as you'll at least have something to show for your money. Have a professional fix the stain and seal the wood this time. If you really do believe this warranty should cover the repair, you can take the step to file in court -- much better you then them.
Truthfully, all my best and please let us know how things progress.
It's agreed that the merchandise was not defective in any way. Your disagreement is with the extended warranty that you feel should cover the problem caused by your child's spilled milk. Okay, I can appreciate that. I would suggest getting a copy of this warranty as it would absolutely be offered in writing. The extended warranty will either cover accidental damage beyond normal use or it won't. What you ABSOLUTELY DO NOT WANT TO DO IS STOP PAYING FOR THE TRANSACTION, nor would have I dropped it off by their store. With respect, what you've done is considered, legally, abandonment. City Furniture has not accepted the merchandise back or agreed to stop billing. Because of this, in most states that I'm aware, City Furniture is not responsible for the merchandise. It is not their responsibility to store it or handle it in any way. They can actually donate it to anyone they wish and still hold you accountable for the price paid.
So then the question might be, how can a business force me to pay for a transaction on a charge card which I refuse to pay? Well, of course they could take the argument into a court. Because they're not some small company, they likely have a legal department which they can then file in an upper court from that of small claims. Unfortunately, this just about forces you to obtain and pay for an attorney to fight your side of the case and can just about guarantee you he/she would advise you in much the same way as this. If City receives a judgement in their favor, they can hold you responsible for all their legal costs in addition to the cost of the furniture. In addition, they will likely be able to add applicable interest.
They might also have the ability to obtain legal and binding arbitration. This is less expensive and something you may have signed an agreement to when you opened the charge account. I'd refer to your agreement for the details.
The final and rather common approach is the simplicity of using the credit rating system and the three main credit bureaus. They will likely report the debt. Very few people within this country will go any lengthy period without having to reference their credit rating and reports in some way. It's become more common than ever. It is used, of course, when buying or refinancing a home, buying a car or just wanting to open an everyday line of credit as you've done with them. It's also used with all of your major credit cards and is even used, in many cases, when one may apply for a job.
In all seriousness, your credit report is of great importance and should not be taken lightly. It is a direct reflection of you. With a worse credit rating, you will absolutely receive notice that any credit cards you currently hold will be going up in interest, being charged extra fees or might simply be dropped. This is because you now show extra risk to the lenders and they require greater income from that risk, if they're willing to accept it at all.
Look, all the difficulty from a bad credit report doesn't surface right away -- and they, frankly, don't have to. As time continues, you'll run into many of the issues that I've listed and finally have to deal with. As the results of a negative report continues to plague you and, in turn, your family, you're almost forced to deal with the debt. AND THEN THEY REALLY HAVE YOU! Because this $1500 debt is no longer a $1500 debt; it's grown -- massively. Lenders know what they're doing and in-store financing is not cheap. You've likely agreed to an interest rate of over 20%. Oh, the purchase was suppose to be interest free for a period of time, BUT ONLY IF YOU'VE MADE EACH PAYMENT IN FULL AND ON TIME. Now you owe the interest, along with the principal AND ANY LATE FEES THEY CAN TACK ON. And if you don't pay it then, it'll continue to grow and haunt you until you do.
This really is not intended to be negative, but I deal with this sort of issue in a round about way with my job. This is intended to be honest and very straight forward -- PAY THE DEBT!
If you're able to retrieve the furniture still, I'd do it as you'll at least have something to show for your money. Have a professional fix the stain and seal the wood this time. If you really do believe this warranty should cover the repair, you can take the step to file in court -- much better you then them.
Truthfully, all my best and please let us know how things progress.
Posted by Alain on 2013-01-21:
If a store has furniture that needs an extended warranty, I go to different store. I regard furniture warranties as an indication that the manufacturer and/or store expects defects in their product. Thanks for the review. It doesn't sound like City Furniture is a place I'd want to shop at.
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