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AT&T Worse Customer Service and Day Light Robbery.
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Review by samuelessandoh on 2013-01-21
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DAYTON, OHIO -- I moved from Wisconsin to Ohio and transferred my at&t service because I still was under contract. For some reason At and t was double billing me when I tried to reach them it was hell. They said the one who did my transfer was supposed to have initiated a cancellation in a certain section of their system and he did not do that. Then my question was why do I have to suffer because of their employee oversight? It took me more than 6 calls of 30mins each of waiting time to at last get a reasonable person in that company to help me even that they still stole my $20.00 the other 5 were very rude and insulting. Well, I don't blame them. They have the monopoly so can do whatever they want. I tell you, straight talk of Walmart fame( with all due respect) gives services that is 500 times better than this so call five star at and t company. They are a bunch of thieves and very rude. If you have another option please do not use them. I use to even own their shares but out of good conscience I dumped it because they are evil
Comments:
Posted by Slimjim on 2013-01-21:
We've had similar and even more bizarre incompetence from AT&T with our business account. They've managed to screw even the simplest of things completely up. It amazes me still how different the service you get with AT&T is compared to what you think you would get from the oldest, most recognized phone carrier.
Posted by At Your Service on 2013-01-22:
I've found the easiest way to handle this is to place the issue in writing and include it with a standard check. I then place an endorsement contract on the back of the check. When the check lands in the payment office, they handle the issue without me needing to waist so much time on the phone.
It really works. I've done this with a couple of companies and it's cleared things up, saving my time and sanity.
It really works. I've done this with a couple of companies and it's cleared things up, saving my time and sanity.
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