Kohl's - Excellent Return Policy, This Is Customer Service Done Right.
Two years ago I purchased a Calphalon 12 inch hard-anodized omelet pan for $60.00. Tired of buying the cheap pans that quickly wear out, this pan came with a full lifetime warranty. I made sure to save the receipt and the manufacturers written warranty enclosed in the box. This is a great piece of cookware but after two years everything started sticking which ruined the food. Cleaning the pan was a real chore and no I never put it in the dishwasher.
Let's be realistic, no piece of cookware is going to last a lifetime. It is advertised as such so you'll buy it. Probably most people just discard it and purchase a new one. I returned the pan to Kohl's to see if they honored the lifetime warranty. Well they sure did. Customer service looked at the receipt and warranty and issued me a $60.00 store credit. Sweet!! They had a new $90.00 Calphalon pan that I purchased with a lifetime warranty. Using the 30% discount they mailed me I basically got the pan for free. Again I saved the receipt and warranty. Kohl's treats the customer right and they have earned my business.