Tree Classics - Extremely Disappointed With Tree and Customer Service

Christmas Tree - Complaint

Review by hope4angie on 2013-01-21

Rating:

Buyer Beware! We ordered this tree in November and were disappointed with the tree style and quality. We contacted the company for an RMA, and were told to send the tree back to the address on the box (in Georgia) for a refund. Well that is where all the problems started.

The tree was received in the Georgia warehouse on 11/29. We called several times during the first part of December to check the refund status and were told they were processing the refund. In late December we called to confirm they were processing the refund, and were then told the tree should have been shipped to Fresno, California. So why did they not tell us this sooner???

OK...so the nice lady said they would need to ship the tree to Fresno for the return (and a $50 fee in addition to the 10% restocking fee). She assured me that it would ship and the refund would be processed. I called a week later and another nice person told me "this is our busy season and it may take more time to ship the tree out to Fresno, but we will expedite the process." So this same conversation took place every few days throughout the end of December and until 9 January 2013.

I called today (21 January) and was told they have no records of the tree being shipped to Fresno, and that it can take up to 3 weeks to check the Georgia warehouse. Really, 3 weeks to check a warehouse! I was then told it may take 2 weeks to arrive in Fresno, and 30 days after that before the refund would be processed. Are you kidding me!?!?!

Oh...not to mention that when we originally received the tree it was covered in dust and smelled musty...great tree...not! Just forewarning if you are considering buying a tree from Tree Classics...better be sure you want the tree because they are HORRIBLE with returns! We will NEVER buy another tree from this company.