Air Tran Airlines -
Credit Card Fraud With Air Tran Agent - Complaint
?, FLORIDA -- Oct. 2012, purchased a round trip ticket from Pensacola, Florida to Houston, Texas. I was going out to Houston to stay with a relative for two weeks who had suffered a stroke. First disappointment was when I checked into Air Tran. I was told my agent to put suitcase on scales. At 68 years of age and having had a double mastectomy 8 months prior, I could not lift the suitcase. The agent's attitude was apparent that he didn't like to assist me with the luggage. On booking my ticket on line I had paid extra ($6.00 ) to have a window seat. A week before I was to leave to come back to Pensacola, I called Air Tran's toll free number to request a window seat. I was told by the agent on the phone that she needed a credit card number to reserve a window seat, another $6.00. I gave her all the information from my debit credit card and was told I would receive an email with the confirmation within 48 hours. 48 hours later, I had not received the email. I called Air Tran and found out they had no record of my calling to reserve a window seat. This immediately sent up a red flag. When on line to my bank and found out their agent had gone on a shopping spree with my debit credit card and had purchased $1037.00 in merchandise.
Needless to say, this almost wiped my account out. I live on SS and was left with very little monies to make it back home. I had to arrange for a trip to Wells Fargo to cancel my card, and file a complaint. I had to make a police report in Houston and was told to make one back in Florida when I got home. I did receive my $1037.00 back from the bank and had requested my air fare ticket cost back from Air Tran for all the aggravation, but have had no response I would like to warm you to not give out any credit card information to anyone on the phone when requesting a seat with Air Tran. I am not sure they have gotten rid of the person who did this so beware. Linda Lewis