Amerigas - Price Gouging

Propane Fuel - Complaint

Review by langsethnw on 2013-01-22

Rating:

KENNEWICK, WASHINGTON -- Never again will I purchase from Amerigas. I was charged an extra $100 to fill my home propane tank! Price for gas is currently $2.20 per gallon from Ferrell gas home delivery plus an extra $20 for fees. I was expecting about the same price from Amerigas but I got charged $3.35 per gallon plus fees! I complained to Terry, the manager of our local Kennewick Amerigas, and he advised the extra fee was for infrequent customer charge.

Now I have a 120 gallon tank that I fill up twice a year. They sucker you in by offering a low price first time and then hit you later by price gouging you. Never, ever do business with Amerigas if you do not want to be scammed. I also told Terry that I will no longer be an Amerigas customer and he seamed fine with that.

No customer appreciation at this place. I will also advise all my friends of Amerigas scammed prices. I was a customer for over 2 years. Buyer beware!

Comments (8)

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Comments:

Posted by langsethnw on 2013-01-22:

Wow, thanks for the info. I was just going to order fuel. I'll pass the info along.

Posted by Nohandle on 2013-01-22:

It appears you are the OP. Are you answering yourself? Just curious.

Posted by At Your Service on 2013-01-22:

I talk to myself all the time too. The worst part is when I disagree.

Posted by trmn8r on 2013-01-23:

I have been an Amerigas customer for 18 years, and they are horrible. They continually look for ways to work over their customers. They do have promotional rates, which may confuse a new customer. I order only once a year, and get a discount that is supposed to lure back customers who have not bought in awhile.

The $20 "infrequent customer" fee sounds like a Amerigas tool to suck money out of loyal customers.

Amerigas supposedly "locks in" a rate once or twice a year, and it shouldn't change. However, it does change depending how good a customer you are, and by quite a bit.

I maintain an arm's length relationship with these chiselers. It's the most messed up utility I've ever worked with. Their billing function is virtually useless, sending out inaccurate bills and never following up with corrected versions when they correct their mistakes.

Posted by Stupendous Man on 2013-01-23:

Well, the letter writer did say he was going to advise all his friends.

Posted by LenHere on 2013-01-23:

I always check around my town before I buy propane, it can vary a considerable amount. The first fillup from a company is usually a low price and then it goes back to market price. Most companies will price match a competitor's price as long as it is NOT the first fill up.

Posted by CrazyRedHead on 2013-01-23:

Thanks, I just spit all over my desk when I realized that the commentator was also the letter writer. I also talk to myself, I'm like Duckie on CSI.

Posted by JINebec on 2013-01-29:

Crazy Redhead don't you mean NCIS?