Sprint - Screws Over Military!
Cell Phone Services - Complaint
My husband is in the Marines and we got stationed out in 29 palms. We ended up having zero bars at our home we can't even make a phone call at our house it would drop our call immediately. We contacted Sprint 4 times they kept saying things like " we are doing repairs to improve your service". Our service never got better and we called again and they said they would send us a signal booster but lacked to tell us the signal booster ran off of internet which we don't have because of where we live.
We called to tell them it won't work for us and they said once again they were going to repair the tower. After dealing with it for 8 months we went into a Sprint store and they said to call and the company should cancel it without charge to us since we have no choice of where we live. A man on the phone said they would put us in a military hold that would after 36 months cancel our plan. That did not happen. 1 month later they want to charge us 500 dollars to cancel our plan.
I think it is absolutely ridiculous that even though we have no signal we have to pay to cancel our plan. We had Sprint for 5 years before this but after this I would not recommend them to anyone especially military since we get stationed in places that are in the middle of no where.