Gateway Complaint - Do not buy Gateway - m520 portable
The first problem I had with the machine was a problem with the screen. I sent it in to technical support and they supposedly repaired it and sent it back. The problem had been intermittent and appeared to be repaired when it returned, however, they had not provided me with any information as to what had been done to the unit. I sent e-mails, at first a few days apart, then every day, until I finally received a response that they had made a “technical adjustment” to the computer. That very same day, the problem started reoccurring. I contacted technical support again and they said they would need me to send it to them again. Since they had not actually fixed the problem, after several very hot e-mails, I got them to agree to pay for shipping it back to them a second time. When I received the unit back this time, again the problem appeared to be repaired, (again though with no indication of what had been done and it took me two weeks to get this info); however, now the battery did not fit into the machine properly (it rattles) the screen had a couple of scratches on it that it did not have when I sent it. The scratches were caused by pieces of sand, still embedded in the scratches, that they included when they shipped it back to me. In addition to the above, the case feels loose and makes creaking noises and the power button started getting stuck up under the frame of the machine. The problem with the power button has progressed to the point that the unit will no longer power on. All these problems on a machine that is still less than one year old seems to indicate a bad machine to me and I would like the unit replaced or my money refunded. They called the other day and said they would replace the damaged screen if I paid for it. They held my computer for 5 days before telling me this and now they say they did not work on the other problems it had while it was on hold. So now I will be without it for 2 weeks instead of one week. I would recommend that you never ever buy a Gateway computer.