Burlington Coat Factory - Poor Customer Service

Baby Registry - Complaint

Review by jota27 on 2013-01-23

Rating:

ORLANDO, FLORIDA -- I was in the Burlington Coat Factory store located on Orange Blossom Trail in Orlando, Florida yesterday, store number 322, at 8204 S. Orange Blossom Trail, and encountered several issues that I feel need to be brought to someone's attention.

I was there to sign up and complete the baby registry for the birth of our first baby at the end of May. After filling out all of the proper information at the self-service baby registry I followed the directions on my printout in order to receive the price gun so that I could begin adding gifts to the registry and since no one was in the general area I decided to go to the Customer Service desk in order to be helped.

I stood for 15-20 minutes at the Customer Service desk before I was told that I had to make the line to the cashier desk which happened to also be the Customer Service desk and is not clearly defined as such, and not only did I stand there for a while before being told this information I was told rudely by an employee that was just walking by, not even by the "Customer Service Representative/ Cashier". After speaking with the “Customer Service Representative/ Cashier" an "all call" was made for an employee, Jesus, that there were customers in need of assistance in the baby registry area, and they needed assistance.

My wife and I then went back to the baby registry area immediately and waited for Jesus. Not only did he not show up at all, we waited for 20 minutes before an employee to even remember, or notice, that we were still waiting for this employee. The other employee said that he would find Jesus and let him know that we were still there but he still never came. Another 10 minutes go by before another employee walked by and noticed we have been waiting for a long time in the same area and asked if she could help us with anything, we told her that we were waiting for Jesus to come and help us and give us the scan gun in order to add gifts to our registry.

Supposedly this employee knew how to handle this so she located the scan gun and "programmed” it in order for us to be able to scan gifts into our registry. The first five items I scanned did not even register, the scan gun kept saying it was a bad scan and did not accept the barcode that I was trying to add to our registry, I had this error even after I scanned any barcodes that were shown. After much wasted time in waiting and faulty equipment my wife and I decided that it was time to go, as we were walking to the front of the store we walked by an employee and happened to look at the name tag and guess what it said, of course, Jesus, he was walking around the store and re-arranging items to make them look more appealing, and not helping guests that have been waiting for him since finishing the baby registry form.

Before we left the store I requested that a manager come and speak to me and had to wait another 15 minutes before one was even located. The manager came to speak to me and never gave his name, he only had his name tag and it did not show that he was actually the manager at this Burlington Coat Factory. I told him about the issues that I encountered at the store and was told that Jesus was a decent employee and is usually pretty helpful, and that he would look into the issues that we encountered during our trip to Burlington Coat Factory during one of the happiest times in our lives.

I cannot believe that Customer Service has gone this far to the waste side and that people are working "just to earn a paycheck". I also want to point out that many of the display items, in fact almost all of the display items, are covered in dust, stained, and just plain nasty looking, as if they haven't been cleaned in quite some time, some of the clothes were discolored as well but nowhere near as bad as the equipment.

I would never recommend anyone to shop at Burlington Coat Factory, especially the store on Orange Blossom Trail in Orlando, and most of all I am going to tell everyone that I know to never try to do the baby registry because of all of the recalled equipment due to child safety, dirty and stained equipment, a major lack of customer service and customer satisfaction, along with the inability to satisfy their customers. Although my wife, my unborn baby, and I will be brushed aside, I will make sure that everyone I know knows the issues that we faced and the lack of care that we were shown on this visit on January 22, 2013.