Zeigler Chevrolet - Inflexible, Untruthful
Price Matching on a Written Quote. - Complaint
SCHAUMBURG, ILLINOIS -- Rather than rehash the entire story again, I'm going to share with you what I have posted on this dealership's Facebook page.
Just wanted to share with you why I won't be buying my next vehicle from you.
I have been in the market to purchase a 2013 Equinox. I contacted your dealership via the Chevy website asking for a quote. When I received it, I noticed that you were offering to beat any dealership's written quote by $200. As it turns out, I had a second dealership that was quoting me a price that was $2000 cheaper than you. I emailed your internet sales manager with the quote and asked her if she could beat it. She refused, stating that it was a dishonest quote.
I emailed the second dealership asking what all went into her quote and was reassured that there were no potential incentives or rebates involved--just an aggressive price. Meanwhile, I received a message from a third dealership offering to beat the second dealership's price by $100. I conveyed that message to your internet sales manager, who replied that I would have to bring in a buyer's order from the second dealership in order for her to match it.
I responded that I was afraid that we wouldn't be able to come together on this because I would not be willing to drive to the second dealership, get to the point where we could get the buyer's order, and then drive clear to schaumburg (we're talking about an hour's drive between dealerships if the traffic is satisfactory) for $200. My time (and my gas) is worth more than that--which is why I'm doing my comparison shopping online. Her response? "Good luck then."
This is how you do business? There was nothing in the original message that stated a buyer's order was needed to make the deal--only a written quote, which I have.
I will be posting this on the consumer website My3cents.com and I will be telling my family and friends what kind of service your internet sales managers provide.
As a side note, they deleted my post in about 10 minutes.
As it turns out, I ended up buying the car from one of the original low quoting dealerships for less than the original low quote. I won't say they didn't try to pull a fast one on me and my husband, but because I had done my research and had everything in writing, we got it for the price we were looking for. Too bad for Zeigler, the lost my business now and permanently.