Charter Communications - No Respect for Anyone's Time

Internet Installation - Complaint

Review by K.waters0422 on 2013-01-23

Rating:

GREENVILLE, SOUTH CAROLINA -- Me and my husband scheduled an appointment for Internet to be installed at our house. The appointment was made for a Saturday between 8 and 10. My husband called Charter at 10 to see where the installation man was and they said we had the wrong address. So they fixed out address and said we had to wait until the next Saturday now.

Well come Saturday at the end appointment time my husband called again and they still had the wrong address. I ended up calling the manager and speaking with him about the service that we had received and he apologized and said he was going to try and get it set up for the very next day. He did call us back that night and told us that he tries but the dispatch hadn't answered him yet so they ended up being able to come out on Monday from 10 to 12.

Come 12 05 the guy still wasn't here and my husband called. The lady on the other end said he's going to be there at one. Come 1 05 the dude still isn't here. My husband calls and cancels because we both had things to do. The guy showed up 30 minutes later and wasn't even aware the service had been cancelled. Yesterday I called another manager and I was telling him what happened and he was just acting like he was tired of talking to me and wasn't helpful at all.

My husband called this morning to make an appointment for Sunday at 8 and while I was at school I got a call from a lady who said we changed your appointment to today at 3....so I called Charter to cancel the appointment and they told me I couldn't because my name wasn't on the account. I told them if they showed up on my property I was going to call the police and report trespassing. They still wouldn't cancel the appointment and we didn't even make it. Needless to say my husband just called and chewed them out. We will now be doing our business with AT&T