AT&T Cable Services - AT&T Billing
Uverse - Complaint
If you use AT&T for your Internet, home phone, or Uverse service do not do auto pay or allow them to debit your checking account for payments. They will use your account as their own personal piggy bank.
I actually had no problems with them until I added the Uverse service to my account and allowed the auto pay. After that they always took more than was shown on the actual bill and even took two payments out in November. When I asked them why they had deducted two payments they said I had not paid my service in July. I have all of my statements showing that each bill was paid every month, in full, and on time. There was no indication on any bills I received that I had failed to make a payment. When I told them this they said my bill was not accurate and refused to credit my account.
The last straw was when they did it again in December without any explanation. I actually had chest pains when I tried to talk to billing and customer service. One representative yelled at me and basically called me a liar even though she was looking at the same bill I had and could offer no explanation for the two additional charges. They continuously took twenty to thirty dollars more out of my account every month without any explanation. I canceled my service in December because of this and went back to my cable company. I also paid what they said was the final bill and sent all of my equipment back to them. For added insurance I went to the bank and put a stop on any further payments to their company.
Last Friday, a month after I cancelled my service, I checked my bank statement online and saw they had again deducted almost $200.00 for service I no longer have. Of course this was a holiday weekend so I had to wait until Tuesday to speak to anyone about it. My bank told me that the original request from AT&T was denied due to the stop payment I had placed on my account. At that point AT&T changed their merchant I. D. number and the debit went through. I've also contacted AT&T and have been told my money would be refunded in 30-45 days. I told them I wanted it returned NOW and have filed a dispute with my bank against AT&T. The bank has told me the money should be returned to my account in the next 5 days due to the dispute I had to file.
I've also been told this is a common practice of AT&T and the bank files more disputes against them than any other company. The Uverse service was great and I hated to cancel but their billing practices are unethical and they treat your checking account like their own personal piggy bank. I am considering filing charges against them with the Attorney Generals office. This company's billing practices needs to be investigated. They also need to get some billing and customer service reps who know what they're doing.