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Comcast Corporation - Comcast Has the Worst Customer Service EVER!!!!
Triple Play Bundle - Complaint
Review by rasmussenj7474 on 2013-01-24
Rating: 
VIRGINIA -- I was thinking about becoming a new Comcast customer and made a call to XFINITY. I was routed to the Richmond Virginia office and reached a lady that had no business working anywhere let alone in a customer service call center. I have rocks in my garden that have more signs of intelligence than this person. Not only was she rude, laughing and couldn't answer ANY questions, but she flat out lied. Disgusted with this person I called XFINITY again to reach someone else and asked for a supervisor "crystal" who flat out lied and was just as ghetto spoken as the first individual.
I was looking at a triple play package and was curious about two things. My first question to her was in this package it states (A Digital Voice modem is necessary to bring XFINITY Voice from Comcast into your home. (Add $7.00 per month) I asked if this was included in the $199.99 or would this be in addition to my bill. She said it is included in the $199.99 which is a lie it isn't. Second question was in the check out it says that the package prices do not include applicable taxes and fees. So I asked her if I could get an apx. price of what these taxes and fees might be monthly. After her telling me no 20 times she finally goes hold on and 1 minute later gave me a figure of $18.28 and said we looked it up.
Why wouldn't you do your job as a supervisor in the first place and look it up. So instead of just the 2 questions I decided to ask her a final question and said to avoid the $7.00 monthly rental (the one she said was included) can I just purchase a voice modem and use it? Her answer was no you can't purchase a voice modem and use it (another lie). I called back in hopes of getting someone with some kind of brain and got lucky. I was routed to a person in Washington state and she was able to really answer my questions in 30 seconds.
I was looking at a triple play package and was curious about two things. My first question to her was in this package it states (A Digital Voice modem is necessary to bring XFINITY Voice from Comcast into your home. (Add $7.00 per month) I asked if this was included in the $199.99 or would this be in addition to my bill. She said it is included in the $199.99 which is a lie it isn't. Second question was in the check out it says that the package prices do not include applicable taxes and fees. So I asked her if I could get an apx. price of what these taxes and fees might be monthly. After her telling me no 20 times she finally goes hold on and 1 minute later gave me a figure of $18.28 and said we looked it up.
Why wouldn't you do your job as a supervisor in the first place and look it up. So instead of just the 2 questions I decided to ask her a final question and said to avoid the $7.00 monthly rental (the one she said was included) can I just purchase a voice modem and use it? Her answer was no you can't purchase a voice modem and use it (another lie). I called back in hopes of getting someone with some kind of brain and got lucky. I was routed to a person in Washington state and she was able to really answer my questions in 30 seconds.
Comments:
Posted by DebtorBasher on 2013-01-24:
Any time a contract states, 'Add $7.00 per month'...it is not included and is added as an extra charge. They should have known that and they should have told you that when you asked.
Posted by ok4now on 2013-01-25:
Welcome to Comcast Hell. I put up with their inferior tech support, horrible customer service and overall incompetence because they were the only game in town. When I moved I got FIOS and I'm loving it. Yes you will read complaints but in three years I have had zero problems. Blazing fast internet, reliable phone service and true fiber optic High Def TV. The picture quality is stunning on my 55 inch Samsung 3D TV. Almost every channel I watch is High Def. Comcast doesn't even come close to this. Don't believe the hype, FIOS smokes Comcast.
Posted by Obsfucation on 2013-01-25:
My experience is the opposite. I moved from Comcast to FIOS to save money. As soon as my two years are up, I'll be back on Comcast in a flash. The Comcast customer service was light years better than FIOS.
Example: recently my telephone went out on a Thursday. I spent an hour and 15 minutes on hold before I got beyond the muzak. They sent out a tech on Friday. When I got home from work on Friday, the phone was dead, so it was either never fixed, or not fixed correctly. So back on the cell for 90 minutes more of muzak, only to be told that it was too late in the day to send someone out, and (this is unbelievable) they don't work on weekends, so I would be without a telephone until at least Monday.
Ironically, I am now paying them as much as I paid Comcast, so I don't even have that for consolation anymore.
Verizon has made it public tht they are no longer committed to FIOS, and will not be laying any more fiber for it. They decided they would rather back the cellular business. I suspect that FIOS is on the auction block, and they don't much care if anyone likes them or not.
I think it's great that someone likes FIOS, but it sure aint me. I'm counting the days...
Example: recently my telephone went out on a Thursday. I spent an hour and 15 minutes on hold before I got beyond the muzak. They sent out a tech on Friday. When I got home from work on Friday, the phone was dead, so it was either never fixed, or not fixed correctly. So back on the cell for 90 minutes more of muzak, only to be told that it was too late in the day to send someone out, and (this is unbelievable) they don't work on weekends, so I would be without a telephone until at least Monday.
Ironically, I am now paying them as much as I paid Comcast, so I don't even have that for consolation anymore.
Verizon has made it public tht they are no longer committed to FIOS, and will not be laying any more fiber for it. They decided they would rather back the cellular business. I suspect that FIOS is on the auction block, and they don't much care if anyone likes them or not.
I think it's great that someone likes FIOS, but it sure aint me. I'm counting the days...
Posted by NJlady on 2013-02-15:
I wish I had been that lucky. everytime you get on the phone, you can't get a hold of anyone intelligent and prepare for feeling like having a shouting match possibly if you go up to corporate. woman I talked to called me a child when I complained and I wasn't even being profane/insulting her. I don't remember what I said anymore but I barely got much of it out. I always think it's funny when jerks call me a child/immature. why is that a bad thing? I'd much rather be that than a cold bitch like you. I get that they are a business but what kind of business treats their customers like they're a piece of trash esp when they say repeatedly they care about us. BS! I also get that mom didn't pay our bill but they said they could wait until a certain date before they cut it off so you're right they lie. they did this twice too in the middle of the night when I was busy doing things for money. you know what the craziest part is the first time before they cut it off, they OFFERED to let us wait as in they brought it up. I HATE when people lie, that is one of my pet peeves. if you were going to cut it off say so. I think they got their brains half off at Goodwill, there's just too many stupid things they do/say.
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