Home Depot - Time to Leave Them
CANADA -- I've been a customer for over 15 years and always run credit for my clients. I'm part of a small group of property managers. Normally around year end we will have people who are late paying us. This year I received several calls before my bill even shows up telling me I'm late with payments. I explained that I don't have my bill yet and that the best time to call me is not 8:04 am. Again, this week I got another call at 8:04 am telling me I'm over due with a grand total of $43. The next day again the calling and again. HD has shown a total disregard for our relationship and utter contempt for me as a client. I don't know why this has changed but it's time for me to do something about these rude invasive calls.
What they don't realize is I'm also a financial blogger and represent 8 other property managers with over 300 units. We've discussed this to see if the others are getting the same abusive treatment. Sure enough they are. Normally by the end of Feb our clients are paid up. So we are all cancelling our credit facilities with them and going to our local suppliers who are now willing to match the prices and their credit actually cost less.
As a business guru with 40 years of experience I can tell you how much it costs them to get a customer and how much it will cost them to lose us. I'm the smallest in our group and worth about $10,000 in any given year. I would encourage anyone who is being subjected to their abusive behavior to pay out your bill and talk to your local supplier about credit terms. This is the only way to teach a company like this a lesson. We are people not numbers. They need to see the number disappear before they will smarten up.