Vasko Dodge - So Disappointed that someone could treat you so terribly.

Complaint

Review by metz273 on 2013-01-25

Rating:

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MCMURRAY, PENNSYLVANIA -- I am just informing you of my bad experience there. I have taken my vehicle there numerous times to get fixed......remind you that it isn't even a year old. So I took my car in because it wasn't working properly, needed inspected and also an oil change. The next day I called and asked if it would ready to be picked up....they said they didn't know. The service man(shorter one) said that there was nothing wrong with it and they were doing the inspection (at 1:30). So I was really frustrated because I know my car isn't working right! So I called good old Bill Vasko...he was nice at first and told me he would look into it. He called me back and said he can't fix something that isn't broken and maybe I just don't understand how a heater works..I know that it is supposed to keep you warm :) Then I just wanted to let him know that his service department (the short one) was really really rude to me all 3 times I brought my car in. Bill told me that his department is not rude and it must be something else "ME"

So at 4:00 an hour before they close my husband called in to see if it was done...they said the mechanic or someone was out driving my car about 60-100 miles because it was needed for inspection........so @ around 5 my husband got a call and said it wouldn't pass so they had to keep it overnight...So my question is since there is nothing wrong with it why won't it pass State inspection????????????????? Ugh I will never ever ever in my life buy another New or even a Used Car from Vasko Dodge! I will travel to Cranberry to the dealership up there! They treat you with respect and actually care about their customers and not all about the green! and I wish you could out 0 STARS!!!!!! But a salesman there is pretty awesome! He took time to call me from his personal cell and tell me he was sorry that everything was happening and I maybe should take it somewhere else! :)

Company Response:
I personally handled this customer and truly wish her experience was what she wanted. I did not doubt that she was experiencing a concern with her heater. I personally inspected the heater and even videoed the testing. It worked perfectly each time it was here. We are still at a loss as to what was happening. I was never rude to her at any time. I further followed up with her and she indicated that another dealer had changed the clock spring and this repaired the issue with the heater. The clockspring is a component of the air bag system and I am uncertain how the two interact. Their were never any stored faults with the car. I am happy that the other dealer was able to satisfy her. While we try our best with everyone we would be lying to say we are perfect.

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