Ridiculous Sears Flooring Estimate
EAST LIVERPOOL, OHIO -- After purchasing a new home that was constructed in the 1950's, I contacted Sears for an estimate on flooring. All the old carpeting was removed as well as the cork flooring completely cleaned. The only thing left was to install the carpeting and laminate flooring. The Project Team was late but very curtious. I specifically explained that the cork flooring would not be removed and the exact square footage of the entire 1st floor. The Project Team Lead continually explained that he always got the estimates exactly right, Wrong! I was quoted for removal of cork floor (specifically told them not to remove), square footage guesstimate was so far off (additional 900 sq ft then required)and when asked for a breakdown of costs, they seemed aggravated and told me it was all inclusive (would not provide). The price was astonishing (almost $20,000)for the WRONG guesstimate at square footage (2400)and the price was not adjusted when the correct square footage was identified (1500). I feel sorry for the older individuals that get raped daily by these ridiculous estimates. This was the 1st time I requested a services, Sears will never provide me a service; EVER!!! The cost of materials purchased elsewhere cost a little over $5000 and that included Professional carpet installation. How can you provide a quoted price for 2400 square feet and the quote not change after the square footage was changed to 1500?