Ridiculous Sears Flooring Estimate

Posted by BigAl on 2013-01-27:

Sears like many big box companies mainly use subcontractors to do their installations and remodeling. That usually means that you will pay more because Sears will make money and the installer will make money on the work done. Installers always add extra footage to compensate for waste. The extra footage should only be used for cost of product and not cost of install but they will definitely try to slip that by the consumer. Like you did you should always have a fairly good idea of the space they are estimating. There are several good places for you to get this work done in your hometown and eliminate Sears from your plans. May I suggest Roe Carpeting located in downtown ELO. He has been there for years and he is honest and reliable. Drive careful in that snow you just got. Good luck

Posted by SearsCare on 2013-01-28:

lesterk28,

I'm sorry for any inconvenience and frustration you’ve encountered with your flooring estimate. My name is Brian H. and I’m with the Sears Cares Social Media Support team and we would like to help. We would like to have one of our dedicated case managers contact you in order to ensure proper resolution to your issue and an end to your frustration. Please send the following information – contact #, screen name (lesterk28) and the phone # used at time of making the appointment to smadvisor@searshc.com. Again, we apologize for any trouble we've caused and we hope to speak with you soon.

Thank you,

Brian H.
Social Media Moderator
Sears Social Media Support

Posted by imp3400 on 2013-03-23:

Sorry to hear of your problems. but i know full well how rotten sears service is, we've had trouble with furnace, windows, and maintenance agreements. etc. Their work is substandard and we had them out to fix a gas range that is covered under maintenace agreement or was until we got disgusted. They were out 10 different times on the problem with burners not lighting. If oven is on forget about lighting burner unless you use lighter or match. After 10 times they never did fix the problem. So i'm just waiting for the thing to go all the way and go to home depot, hhgregg etc. to get new gas range. In our maintenance agreement they said if they had to come out on the same problem more than 3 times they would replace range or give credit. Never happened. Because repair guy said no and forget about getting in touch with store managers they hide in their office. I found out the hard way find privately owned businesses and contractors to do installs. You will be happier and save money. I've been contacted by sears social media and get the brush off with my problem. Not worth the time. When you deal with them. by the time they help your house could fall down.