Cingular Wireless Complaint - Horrible/Unethical Service
GAINESVILLE, FLORIDA -- I signed up for a 2-year contract cell phone service in September 2005. There was a 30-day trial where I was able to try the service. For this period the phones worked perfectly! After this period, I could not place or receive phone calls at random hours. After 9 PM, when I have “free” minutes, the phones did not work at all at first. I (still) get a “Network not Available” message displayed on my screen. This happens with the 2 phones in the contract. I called numerous times to the service department. They have done over 5 “upgrade” downloads to the phones, with no effect at all. I also changed the Sim card. This did not help either. They kept telling me I had 2 defective phones. In December, the phones were exchanged. At first, they worked fine. Now in January the problems got worse. This time, I can barely place or receive calls and when I can, the signal goes in and out. I can barely hear the person I am speaking to and vice versa. People who call me also say they do not always get my voice mail. Instead, they get a message saying, “The subscriber is not available.”
In late November of 2005 I had spoken to a supervisor who clearly stated that if the problems persisted after the phones were exchanged, it was likely a network problem. If this was the case, I could be released from the contract without an early cancellation fee. When I called to report this, not only was the tech support staff ineffective, I was told this was not an option. They also refused to release the name of the supervisor that told me that, when it is listed in their records. (I was stupid enough to forget her name, so remember to make note of this any time you call for a complaint!)
I called again yesterday, January 27, 2006. They had the nerve to tell me I had to change the phones again, because they are a “cheap” model. My model is retailed at over $200. Should I get a $500-dollar phone to get the service I am paying for???
I have been lied to several times, and I am paying for a service I can barely use. The sad part is, I know I am not the only consumer in this area with this problem.
As a suggestion, if you have a similar problem, please file a complaint with the Better Business Bureau at www.bbb.org and/or with the FTC at http://www.ftc.gov/. Cingular may ignore one person’s complaint, but if there is a significant amount of voices out there, we might get some fairness out of this.
For those of you thinking on getting Cingular Service, please think this well.