Circuit City Complaint - No Service From Circuit City
SHREVEPORT -- On Oct. 16th I bought a model TX-P3264W Serial Number 39ZXC51555D Samsung High Definition TV from Circuit City in Shreveport, LA. On Jan. 13th it blew up, I mean literally made a noise like a gunshot and then went dead. I called Circuit City in Shreveport, they gave me their toll free service number. I set up an appointment for a service call. The soonest they could get a technician to my home was Friday morning January 27th. (2 weeks!).
I received a service confirmation number G 711 7854. On Jan. 27th at 9:30 AM I called once again to confirm that someone would be out to service my TV that morning. I was told yes by a circuit city operator. She said she had spoken to the service rep and then gave me a service number 4559023. Later in the day I was called and the appointment was cancelled due to the service rep being off sick. I was told that the quickest time frame for a service rep was going to be Feb. 3rd (next Friday). Now we are into 3 weeks to have someone service my TV. I asked the service operator if there was someone else I could speak with, since I was already home today and didn’t want to miss another day of work. She said no. 3-weeks to get a warranty covered TV serviced is ridiculous!
I called the store where I bought the TV and spoke to the Circuit City TV Manager. He told me that there was nothing he could do since I failed to purchase the Circuit City Extended Warranty.
So I called Samsung’s Service Department. Samsung's service representative attempted to set up an appointment for service and told me that I should received a call back to confirm the appointment within 4 to 5 hours. I waited until the next day and called Samsung again. This time I was told it would take 24 to 48 hours before I get a call back to confirm the appointment, so I shouldn't expect a call back before Tuesday morning. I called on Friday afternoon .... Tuesday morning is way over 72 hours, just to get a call back.
I have now missed a day of work and no telling how many other days I will have to take off and this issue is still unresolved. I mean I still don't even have a service date!
If I ran my business this way .... well there just wouldn't be any business.
Have you seen the bank commercial on TV where the banker tells the young lady .... "All we can do is take your money".
Well .... that’s pretty much all Circuit City can do.
March 4th, 2006
Well, I have yet to receive the first call back from Sam Sung or Circuit City and the New TV is still not working. I have given up on trying to get someone at Circuit City to honor the warranty and have called SamSung over a dozen times. Each time I call, I am told someone will get back to me within 72 hours. That is yet to happen.
If anyone has any suggestions where I go from here I would love to hear about 'em, because I am completely out of ideas!