Dish Network - Beware of upgrading/cancelling issues, Don't use auto-pay!

Posted by Satellite fan on 2013-01-28:

Except one small thing. In your residential service agreement you agree that the return of the equipment is your responsibility. Dish and directv being a completely national company, do not have local stores because they are dealing with the entire country. Something the cable company cannot say. But per your agreement you do not have a claim for small claims.

Posted by madconsumer on 2013-01-28:

very helpful review, and voterd as such!

"Dish failed to mail return boxes (as is there policy and practice) after repeated calls, for weeks."

dish network drags it feet and is extremely slow to send the return lables, and or boxes to return the receivers in. this allows them to play their game, and take money from people, despite it being their own doing on why items are not returned timely.

comcast is a national cable provider.
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Posted by Mike.H_DISH on 2013-01-31:

Hi mclay, my name is Mike Houston a Social Media Representative at DISH. I understand it can be frustrating when you want to ship the equipment back and did not have the boxes to do so. I wanted to check on the $646.00 for you, would you please e-mail me with the phone number on the account to better help you?

Posted by Monika in Florida on 2013-02-04:

I was a customer of Dish for 2 1/2 years. I cancelled the service on January 23rd. I received email from Dish letting me know that they shipped the box to me for packing the receiver, which I received within 7 days. I packed the receiver, (2) remotes and the cables inside the box like they instructed and used the prepaid shipping label they provided. If I used the label, the fee was $17 to ship the equipment back. I used their label and had the box ready to go the next day. I took a picture of the packaged equipment before closing the box and made note of the tracking # so I could be sure when it was received by them. UPS shows the package being delivered to them today. I've had absolutely no problem with this at all. The fee they charged for the return shipping I felt was reasonable as the box was rather heavy when done and I felt the fee was not excessive to ship the equipment back. I had a good experience with this. I was an auto-pay customer and DISH has not deducted anything from my account

Posted by David on 2013-03-10:

Be careful Auto pay they will take what they want I have never seen so many complaints on a cable company and they joined up with ATT U verse what a Joke Att and Dish they are two of the worst be carfule

Posted by Valeri on 2013-03-11:

I am currently having the SAME issue! Cancelled more than a month ago. Claim box has been sent (twice now)and nothing. Surely they are just doing this to keep charging.