Best Buy - They Do Not Try to Make the Customer Happy
Toshiba Laptop - Complaint
ROANOKE, VIRGINIA -- My fiance bought himself, his mother, and me each a Toshiba laptop from Best Buy. In less than 6 months the screen had gone out of one of them. When I entered Best Buy I asked for a manager and explained the situation. He passed me off to the Geek Squad who told me it was not covered under warranty.
I told him that a screen can be purchased online for less than $100 and that for that little amount of money they were not going to take the high road for customer service but instead were going to leave 3 people with a bad taste in their mouth about Best Buy? The manager did not go with me to the Geek Squad to make sure that my problem was solved.
When I called HQ I was told that they could not give out the district manager's contact information. They really need to look at customer relations. There are too many other places to go to make computer purchases-do not go to Best Buy!