National Floors Direct - Poor Quality Carpeting and Installation
Berber Carpeting - Complaint
AUBURN, MASSACHUSETTS -- The workmanship was terrible. Within a day after they left, I could see the lines where they tried to match up the pieces of carpeting. Of course, because they will only acknowledge a problem while the workers are still in the house, I was out of luck.
Then, merely months later, I was vacuuming one day and BOOM, a piece of carpet got sucked up and within SECONDS, a long, thick string became unraveled, leaving an unsightly flaw. When I called, I got the standard, "we are sorry, but...."
I won't even get into the fact that they scratched my furniture and left a huge stain on my brand new rug (just those basic statements speak volumes).
I can not recommend this company to anyone. They are despicable.