Philips - Bad Customer Service
CD player/iPhone Docking Station Model#DCM278/37
OHIO -- I received this as a Christmas gift & the CD player never worked. I called & they said they would send a replacement & I would send the defective one back. It was going to take 10 to 15 business days. I waited & called on the 15th day. I was told they couldn't find any record of it being shipped & they would have to send a request to corporate to find out the problem & they would call me. One more week & no call.
I call them & again I am told it would have to be sent to a supervisor at corporate. I ask to speak to a supervisor & he said he would expedite the request!!! I am baffled they can't find a shipment request that is a month old!! Do they not have any kind of tracking!!
I finally receive a call 6 weeks after my original call saying that they are out of stock on this. Unbelievable I will never buy a product from them. Their customer service is awful!!!!!!