Barne's & Noble refuses to repair thier own product
NOOK Color - Complaint
GLASTONBURY, CONNECTICUT -- A year ago last Christmas,(12-25-11), I received a "NOOK Color" as a gift. Two weeks ago, the speaker stopped working. I called their tech support line and was told that, since it was no longer under warranty, that they could not repair the unit. They said that if it had still been under warranty, they would have sent me a "Refurbished" unit and I would have to send back my broken one. I asked why they couldn't just fix mine and bill me for parts (a speaker) and labor. (about 15 min. worth). It's amazing how these companies, either accidentally or purposefully, confuse the words "can't" and "won't". I used to be an electronics "bench tech", repairing caller I. D. boxes and we did both warranty work and direct customer repair work. The fact that they REFUSE to repair one of their products says a lot about Barne's and Noble.
They think that this is the best way to get me to cough up over $300 for one of their new "NOOK H. D." units. (The NOOK color is no longer available.) Also, In the NOOK H. D, The 8g memory card, The kind that fits into many cameras and costs only $40 has been replaced with an 8g , (same amount of memory),disc that costs $90.