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The Best Sleep Center Informative - Do not shop here - foam bed
foam bed
01/28/06
Warning!!!!!!!!
Do not shop at the BEST SLEEP CENTER
Winnipeg Manitoba Canada
They do not honor there warranty’s
Restonic beds are a inferior product
Please direct this letter to David Kean
Best Sleep Center
Winnipeg Manitoba Canada
David
One year ago I bought a Restonic foam bed off of your St James store.
One year later this “TOP OF THE LINE” $2200.00 bed is sagging every where.
I called your warranty department and about a week later one of your staff arrived and measured the bed and took pictures, he said the bed was sagging allot and some one would get back to us. My wife also showed him the broken frame we had and he replied we should not have bought such a cheap one that your store sells better ones.
Two weeks later I had to call your warranty dept again to find out what was happening Finally Pat called me back and stated she sent a letter to us saying the bed was stained and she could not get any one to work on it. I explained to her that my Grand daughter spilled a coke on the bed and that had nothing to do with the sagging bed. She also replied that we should have bought a water proof sheet for the bed. I received your letter with the warranty card in it with all kinds of fancy measurements on it and yes it did say that they could not fix a stained bed. Why was I not giving a warranty card when I bought the bed ???? I have spoken to two other company’s that sell foam beds and they both replied that they can not fix a foam bed once it is sagging they replace it. If this is your final decision on the matter I want you to take a look in your computer and see the products I have bought off of you in the last year and ‘ REST’ assured I will never buy another product off of you again. I see in your web page you spend allot of money advertising on C.J.O.B. and I see that you have come a long way from your hole in the wall on Keewatin Street. I myself am in sales and there is one thing I do know that when people buy a product and they are happy with it they will always tell one other person what a great product it is and they will tell one other person BUT ! When a person has had a bad experience with a product or company they will tell five other people who in return will tell five other people and so on and so on !!! so the way I see it is that the money you spend on advertising this year will some what be a waste you see my advertising is free That’s the nice thing about Canada freedom of speech So I might be out a 2200.00 dollar bed but again I will Quote “REST’ assured every person I speak with I will let them know how you do not honor your warranty and what a inferior product Restonic’s is Every E-mail I send will have a tag line DO NOT SHOP AT THE BEST SLEEP CENTER THEY DO NOT HONOR THERE WARRANTY’S Once in a while on a busy Saturday you will notice me out side your stores talking to your potential customers about my bad experience I had with your Company I look at it this way if I can ruin one sale a day on a Saturday by speaking with your potential customers I will have self gratification I would like to also congratulate you on succeeding on becoming Manitoba's largest independent mattress retailer. I am sure it was a hard climb to the top when you are a little guy playing with the big boy’s .from your little hole in the wall. So in closing I am sure you will not forget the power of the little guy and the power of free advertising. And the power of the World Wide Web. Also note I will be forwarding this letter to Kevin Toman President / CEO of Restonic’s
Regards The Little Guy
Warning!!!!!!!!
Do not shop at the BEST SLEEP CENTER
Winnipeg Manitoba Canada
They do not honor there warranty’s
Restonic beds are a inferior product
Please direct this letter to David Kean
Best Sleep Center
Winnipeg Manitoba Canada
David
One year ago I bought a Restonic foam bed off of your St James store.
One year later this “TOP OF THE LINE” $2200.00 bed is sagging every where.
I called your warranty department and about a week later one of your staff arrived and measured the bed and took pictures, he said the bed was sagging allot and some one would get back to us. My wife also showed him the broken frame we had and he replied we should not have bought such a cheap one that your store sells better ones.
Two weeks later I had to call your warranty dept again to find out what was happening Finally Pat called me back and stated she sent a letter to us saying the bed was stained and she could not get any one to work on it. I explained to her that my Grand daughter spilled a coke on the bed and that had nothing to do with the sagging bed. She also replied that we should have bought a water proof sheet for the bed. I received your letter with the warranty card in it with all kinds of fancy measurements on it and yes it did say that they could not fix a stained bed. Why was I not giving a warranty card when I bought the bed ???? I have spoken to two other company’s that sell foam beds and they both replied that they can not fix a foam bed once it is sagging they replace it. If this is your final decision on the matter I want you to take a look in your computer and see the products I have bought off of you in the last year and ‘ REST’ assured I will never buy another product off of you again. I see in your web page you spend allot of money advertising on C.J.O.B. and I see that you have come a long way from your hole in the wall on Keewatin Street. I myself am in sales and there is one thing I do know that when people buy a product and they are happy with it they will always tell one other person what a great product it is and they will tell one other person BUT ! When a person has had a bad experience with a product or company they will tell five other people who in return will tell five other people and so on and so on !!! so the way I see it is that the money you spend on advertising this year will some what be a waste you see my advertising is free That’s the nice thing about Canada freedom of speech So I might be out a 2200.00 dollar bed but again I will Quote “REST’ assured every person I speak with I will let them know how you do not honor your warranty and what a inferior product Restonic’s is Every E-mail I send will have a tag line DO NOT SHOP AT THE BEST SLEEP CENTER THEY DO NOT HONOR THERE WARRANTY’S Once in a while on a busy Saturday you will notice me out side your stores talking to your potential customers about my bad experience I had with your Company I look at it this way if I can ruin one sale a day on a Saturday by speaking with your potential customers I will have self gratification I would like to also congratulate you on succeeding on becoming Manitoba's largest independent mattress retailer. I am sure it was a hard climb to the top when you are a little guy playing with the big boy’s .from your little hole in the wall. So in closing I am sure you will not forget the power of the little guy and the power of free advertising. And the power of the World Wide Web. Also note I will be forwarding this letter to Kevin Toman President / CEO of Restonic’s
Regards The Little Guy
Company Response:
Hello This Is David Keam of the Best Sleep Centre inc. And if you have a minute, I have a response to Don't Shop Here. This particular customer is sad to say correct in that we will not warrenty his mattress. Every Manufacturer in the Business has a warrentee card and on our Bill of Sale it states Please read and keep your warrentee card. And in that warrentee card it states that a mattress must be clean to have warrentee. It is against the law to take a stained mattress "and its always Coke" into a Factory. How would you like if your new mattress was made on the table and traveled down the same conveyor belt as a mattress that was covered in blood or any other Body Fluid. There are Mattress Pads that we sell that are designed to Keep "Coke" And all other body fluids off your new 2200.00 mattress so I can say " No Problem" and fix it for you in one day. Sad to say this person did not keep a very clean home either and we do not want whatever they are dealing with in the factory next to your new bed. Its true we would not warrentee this Product. The frame it was on was busted according to the story and that was caused by" Coke" or maybe the same young person jumping as poured " Coke" on the bed. The point I'm makeing is this. Please read your warrentee card and look after your new products in a manner that alows companies to provide service and we will gladly do it. I don't like saying "no" but if it protects the other consumer from disease and such thats what we have to do. The moral of the story Buy a good frame buy a good mat pad lock the bedroom door when theres "Coke" around and Drink responsibly. Ask yourself if you worked for me if you want to move a mattress covered in all kinds of "stuff" including "Coke" I did not think so. Keep it clean and we will look after you. Thanks for your time David Keam President Best Sleep Centre Inc. Win a car over the internet at www.bestsleepcentre.com
Comments:
Posted by shayen on 2006-01-29:
I purchased a $2800.00 foam mattress from another manufacturer (NOT Restronic and not from the same store as your). I HATE IT! Its been the biggest waste of money. The mattress started sagging after less than one year.
Good luck with your letter. Here's another great website: ripoffreport.com
Good luck with your letter. Here's another great website: ripoffreport.com
Posted by EUTEAMO on 2006-10-21:
Hi: You are absolutely right, it behooves a business to keep a customer happy. It seems to me so much energy is being put into finding one time customers (ie. advertising energy) and not enough energy being put into customer satisfaction and loyalty. Your experience is very similar to one in which I had with the Brick Warehouse on St.James Street with regards to a Simmons mattress ... so please add this establishment to your list of Winnipeg businesses to avoid. I have found myself returning to businesses such as Sears as I know they stand behind their products and will listen to and honour reasonable complaints!
Posted by mood on 2006-10-26:
My wife and I purchased a queen bed from Best Sleep and had some issues with the bed sagging that turned out to be our fault because I did not have a wheel in the middle of the frame giving less support. This happened after we moved and when I put the bed back together I forgot to add some of the wheels below. Despite this they took the bed back not once but twice and fixed it for us. Since then we have purchased a space foam bed from John at the St. James Location as well my grandmother purchased an electric adjustable bed. We were very impressed with John's product knowledge and the products are awesome.
We have got nothing but good to say about best sleep centre.
Jay and Maggie
We have got nothing but good to say about best sleep centre.
Jay and Maggie
Posted by NotHappyWithBestSleepCenter on 2007-02-01:
Just reading all of this makes me nervous about shopping there again. I myself had a bad experience and was NOT satisfied with even less that this. I think I will play it safe and shop elsewhere from now on. And I have shared this posting with 12 people today.
Posted by owner on 2007-09-18:
Three of the 5 reviews in this file have never even dealt with Best Sleep Centre.One bought a bed from the Brick got lousy service and relates thus to me. One Bought who knows where and again relates this to me and the other makes no substantiated or refutable complaint. Just some comment about being dissatisfied. I have no problem with Do not shop. He makes his case I make mine if you read my response. Thats fair. The others are most likely competitors wth there own reasons for wanting you to shop elsewhere. Please read all reviews. If you look at the listings of furniture companies and the votes received Best Sleep Centre comes up number 1 on the reliability list.
thanks
David
Keam
thanks
David
Keam
Posted by Ache on 2007-10-08:
Interesting comments from all -- truth be told, integrity and honesty is rare in todays retailing environment. Best sleep Centre is a gem in the rough. The company prides itself on always being fair, and honest with consumers -- demonstrated each and every day. Look at their growth, and the positive word of mouth, how can anyone dispute their professional manner in which they handle issues that arise? Shopping anywhere else than Best Sleep, puts yourself, and your good nights rest in peril. Unless, you have money to throw away......
Posted by *Brenda* on 2007-10-08:
WOW, what an unprofessional response from the Sleep Centre!
You would think that the President of a company would realize he should use a spell checker! His response made his company look REALLY bad!
You would think that the President of a company would realize he should use a spell checker! His response made his company look REALLY bad!
Posted by In The Market on 2008-01-03:
Thanks for the comments! I'm looking for a new mattress set and now I won't go to Best Sleep or The Brick. This just proves that ultimately keeping your customers happy is THE most important part of running a business. For the President of Best Sleep, you should've just found a "happy medium" with your customer instead of being rude and saying he lives like a filthy pig. I'll spread the word for "the little guy".
Posted by mrknowitall on 2008-03-31:
sounds like they honored their warranty,,but YOU didnt have the proper setup for it to be valid. mattress companies wont take back a mattress thats not on a proper frame, stained, missing law labels, not on matching box springs. Most likely, your sag is a body impression anyway, which must be an inch and half deep in most cases. Gone are the days when mom and pop stores may exchange it anyway for being a good customer, and we have bill clinton and chinese imports to thank for that.
He was out of line to say the customer had a nasty home.
one other thing, if you put in any company name and the work sagging,,,every manufacturer will have these complaints about sagging,,sealy, serta, whoever,,,so i recommoment you find a double siding mattress you can flip, such as the corsicana 2 sided pillow top with a 416 coil count, it even still has the steel border wire,, (built like they used to be). You can kinda control the body impressions if you can flip it and give it that new feel for longer.,,,,,,,,,,
He was out of line to say the customer had a nasty home.
one other thing, if you put in any company name and the work sagging,,,every manufacturer will have these complaints about sagging,,sealy, serta, whoever,,,so i recommoment you find a double siding mattress you can flip, such as the corsicana 2 sided pillow top with a 416 coil count, it even still has the steel border wire,, (built like they used to be). You can kinda control the body impressions if you can flip it and give it that new feel for longer.,,,,,,,,,,
Posted by wayouwest on 2010-02-18:
The mattress business has to be the last refuge of the snake oil salesman.The manufacturing model is one of cheap materials and high volume. One cannot exist without the other. Want to see a mattress salesman tear his hair out? Tell him you refuse to pay more than $5000. for a mattress and boxspring but you dont want a "princess and the pea" 22" - 24" high set. You want it to be no more than 14" - 16". He can't provide it. Why? Because mass manufacturers have been making mattresses progressively thicker and thicker so that the consumer will erroneously equate mass with value. Imagine walking into a Mercedes showroom and expressing horror that a car that costs 3 times the price of a Lincoln is much shorter. They would think you were from Mars. You are SUPPOSED to know that mass does not equal value. But the mattress business operates in its own world of fallacy and hyperbole. The major mattress brands are really just assemblers/marketers of the same kinds of polyurethane foam made by one of 3 foam suppliers in N. America (who are currently in trouble for price fixing) and coil springs mainly from one giant manufacturer called Leggatt and Platt. It seems every year mattress makers trot out some new P.T. Barnum-style hook to make you think they're giving you a great "deal" or some earth-shattereing new technology. If they would spend even half as much on better raw materials s they do on trademark lawyers, one might be able to get a decent product. There ARE better options in the marketplace but be prepared to pay a realistic price. If you always insist on a free lunch, you'll only get indigestion. As for the tale of the stained mattress and the body impressions, this is pure deceit on the part of mattress sellers. If the mattress has sagged, its because the cheapest grades of low-resilience foams and polyester wraps were used. The fact that is any stain at all is entirely irrelevant. The real reason mattress retailers won't take back a stained mattress is that that can't re-bag/seal it and resell it as new! And, yes, the law allows this! Don't be naive enough to think any retailer can afford a "comfort guarantee" that would cause them to refund a mattress, and sell that mattress to a "liquidator" or give it to a charity. If you believe that, I have a mountain in Manitoba I'd like to sell you.
If you're wondering, yes, I am in the furniture business.
could go on and on but let me just end with Buyer Beware.
If you're wondering, yes, I am in the furniture business.
could go on and on but let me just end with Buyer Beware.
Posted by ronald on 2011-06-13:
they do not honour warranty - after 2 months mattress sagged on one side
Posted by ronald on 2011-06-13:
david - they did the same to me too - i wanted to burn my mattress on there door steps
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