The Best Sleep Center Informative - Do not shop here
Do not shop at the BEST SLEEP CENTER
Winnipeg Manitoba Canada
They do not honor there warranty’s
Restonic beds are a inferior product
Please direct this letter to David Kean
Best Sleep Center
Winnipeg Manitoba Canada
One year ago I bought a Restonic foam bed off of your St James store.
One year later this “TOP OF THE LINE” $2200.00 bed is sagging every where.
I called your warranty department and about a week later one of your staff arrived and measured the bed and took pictures, he said the bed was sagging allot and some one would get back to us. My wife also showed him the broken frame we had and he replied we should not have bought such a cheap one that your store sells better ones.
Two weeks later I had to call your warranty dept again to find out what was happening Finally Pat called me back and stated she sent a letter to us saying the bed was stained and she could not get any one to work on it. I explained to her that my Grand daughter spilled a coke on the bed and that had nothing to do with the sagging bed. She also replied that we should have bought a water proof sheet for the bed. I received your letter with the warranty card in it with all kinds of fancy measurements on it and yes it did say that they could not fix a stained bed. Why was I not giving a warranty card when I bought the bed ???? I have spoken to two other company’s that sell foam beds and they both replied that they can not fix a foam bed once it is sagging they replace it. If this is your final decision on the matter I want you to take a look in your computer and see the products I have bought off of you in the last year and ‘ REST’ assured I will never buy another product off of you again. I see in your web page you spend allot of money advertising on C.J.O.B. and I see that you have come a long way from your hole in the wall on Keewatin Street. I myself am in sales and there is one thing I do know that when people buy a product and they are happy with it they will always tell one other person what a great product it is and they will tell one other person BUT ! When a person has had a bad experience with a product or company they will tell five other people who in return will tell five other people and so on and so on !!! so the way I see it is that the money you spend on advertising this year will some what be a waste you see my advertising is free That’s the nice thing about Canada freedom of speech So I might be out a 2200.00 dollar bed but again I will Quote “REST’ assured every person I speak with I will let them know how you do not honor your warranty and what a inferior product Restonic’s is Every E-mail I send will have a tag line DO NOT SHOP AT THE BEST SLEEP CENTER THEY DO NOT HONOR THERE WARRANTY’S Once in a while on a busy Saturday you will notice me out side your stores talking to your potential customers about my bad experience I had with your Company I look at it this way if I can ruin one sale a day on a Saturday by speaking with your potential customers I will have self gratification I would like to also congratulate you on succeeding on becoming Manitoba's largest independent mattress retailer. I am sure it was a hard climb to the top when you are a little guy playing with the big boy’s .from your little hole in the wall. So in closing I am sure you will not forget the power of the little guy and the power of free advertising. And the power of the World Wide Web. Also note I will be forwarding this letter to Kevin Toman President / CEO of Restonic’s
Regards The Little Guy