Freeman Toyota - They Caused an Oil Leak

Service Department - Complaint
Review by djburns100 on 2013-01-29
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
SANTA ROSA, CALIFORNIA -- Where do I start? I took my car to Freeman Toyota. Invoice #TOCS949258 and #TOCS949375, I took my Toyota Corolla in for an oil change and front-end inspection. They did the work and called me to pick the car up. I paid the bill and drove home only to find my car smoking and smelling like it was on fire. To my dismay I found oil all over my garage floor and oil all over the lower front of the engine compartment.

I contacted the service writer that I dropped the car off to that morning, his name is: Kyle [snip]. He told me to bring the car back so that they could clean up the oil. He informed me that the person doing the oil change spilled oil in the engine compartment and had steamed cleaned it but must have missed some on his clean up.

Here is where it gets bad. I showed Kyle where the oil was in the engine compartment and he said he would have it cleaned up. He also said he wanted to wash and wax the car for me as a gift for screwing up. Fine, I just wanted the oil cleaned up. I left the car with him and went home. This makes three round trips to the dealership as of now. We had to leave the car overnight

I called Kyle in the morning and got his message recorder, and left a message saying that I need the car back by the afternoon.

I called back later and found out that he’s off today. I asked to have my car ready for pick up. They told me that they are in the middle of cleaning it. Fine, let me know as soon as it’s done. I get the call At 3PM. I have my son drive me up to pick up the car.

I find the car in the parking lot with windows open and unlocked. I go in and get the key and then go out to the car to find the oil still in the engine compartment, it wasn’t cleaned up. I also found the seats of the car wet, the surfaces still covered in what ever they use and the windows smudged and need to be washed.

Now I have spent two days without my car four trips to the dealership and my car is worse than when I brought it to them.

I spent the next two hours washing my windows, removing the excess coating on the interior surfaces, drying my seats, taking my car to the car wash to remove the oil from the engine compartment and cleaning up the oil on my garage floor again.

I then called the service manager Gene [snip]. Although apologetic, he led me to believe this is a common occurrence at Toyota. The service department at Freeman Toyota is in need of an over haul.

As my wife and I are very satisfied with our Corolla, we would never purchase or have our car serviced at Freeman Toyota. They caused my car to have an oil leak, it's still driping oil after a week.

Sent the maager an email and the service manager an email. Neither one will answer me.
Comments:1 Replies - Latest reply on 2013-01-29
Posted by Bill on 2013-01-29:
I would contact Toyota corporate and find a new service department.
This is one of the reasons I would never buy another Toyota. Many years ago I had a Corolla and they could never fix it properly at the Toyota dealer. Just made the problems worse.

Currently have a Honda and a Nissan and both service departments are excellent.

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