Wal-Mart - Worst Cashier, Disgruntled And Would Not Acknowledge Me

Complaint

Review by ok4now on 2013-01-29

Rating:

Wal-Mart is not my favorite store. I only shop there because they are convenient and they have lower prices on everyday food Staples. My shopping is confined to the grocery area, so I'm in and out quickly. I found a short line for checkout and placed my items to be scanned. The cashier looked miserable and never said a word. Would it be too much effort to say "Hello" or "Thank You?"

When the total rang up the cashier just stood there, waiting for payment but never saying the amount owed. I had to read it off the scanner. Okay, I realize I'm not at Macy's or Kohl's, who provide great customer service, but this was ghetto. Wal-Mart needs to train their employees better and pay them a decent wage to provide better customer service.

Comments (9)

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Comments:

Posted by leet60 on 2013-01-29:

I do not ever expect a lot from Walmart employees; but at a minimum being acknowledged and basic courtesy should be the normal course of business. I believe you hit the nail on the head whey you said they should be paid a decent wage. Walmart is notorious for low wages and poor treatment of their associates.

I simply try to kill them with kindness as one can never be expected to know what is driving a poor attitude.

Posted by MRM on 2013-01-29:

Its not just Walmart, but there are other stores that dont greet me at the checkout. If they dont greet me, then I would initiate the greeting. Not greeting me doesnt bother me at all.

Posted by clutzycook on 2013-01-29:

I wish my local Walmart would bring back the self scanning lines. My transactions are not complicated and the computers are generally friendlier than the humans.

Posted by Honey Boo Boo Child on 2013-01-29:

Sounds like a typical Wal-mart employee to me. Eh it don't bother me any I don't go there to interact with the employees. Well unless I need help with is a different story lol they run for the hills

Posted by JR in Orlando on 2013-01-29:

Other people have personal problems, just like I do, e.g. The cashier's baby might be sick, her husband left her, her mother was found to have cancer. It is not so important how other people treat me in those situations, as it is how I treat them. Perhaps a cheery smile and warm greeting will help the cashier have a better day.

Posted by MRM on 2013-01-29:

Awesome advice JR!

Posted by trmn8r on 2013-01-29:

I expect precisely 0 (zero) in customer service at WallsMart, and on the rare occasions I find myself in that establishment, my expectations are usually met.

For this reason, in addition to the fact that the fruit vegetables and meats looked like a government experiment, I decided to shop elsewhere. I pay maybe 3% more, but it is well worth it. I feel like a human being after I leave my grocery store, and I don't have to wonder what country or star my apples came from.

Posted by Anna Molly on 2013-01-30:

Trmn8r's comment was spot on, perfect even, with my opinion of walmart.

Posted by JAKFK on 2013-02-02:

JR in Orlando took the words right out of my mouth, almost verbatim.