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Direct TV - Unfair Business Practices
Complaint
Review by dmason925 on 2013-01-29
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SHELBY, NORTH CAROLINA -- Applied for service in July and service was installed. Company representative assured me that my bill would remain at set amount for term of the contract. Three months later bill went up and I called. They reduced the amount and gave me a refund credit. Again in the next 3 months they bill almost doubled in price.
I called and all they would offer was a $5 credit. I informed the representative I was talking to that I would terminate paying authorization with my credit card company if they would not correct the situation and the representative said again they would give me a $5 credit. I ended the call and terminated the payment from my credit card and now have cable service.
Please do not do business with this company they are void of any sound business practices all you can expect is deceit and untruths along with over charging.
I called and all they would offer was a $5 credit. I informed the representative I was talking to that I would terminate paying authorization with my credit card company if they would not correct the situation and the representative said again they would give me a $5 credit. I ended the call and terminated the payment from my credit card and now have cable service.
Please do not do business with this company they are void of any sound business practices all you can expect is deceit and untruths along with over charging.
Comments:
Posted by jonthethird on 2013-01-29:
Do not be surprized to find your credit card has been charged an early termination fee. And further, the credit card will not find for you in a dispute, as you entered into a contract with DirecTv at the time of installation.
Posted by danny54 on 2013-01-29:
I have DirecTv and, unlike a lot of folks on this site, have had fairly good luck with them. The one thing I don't like is that they keep your credit/debit card number on file to be able to charge you for any little thing. I had to make a change in my service and the rep flat out told me they kept CC/DC numbers on file to charge early termination, etc. charges. This tells me that they know they are often in the wrong but will get your money no matter what.
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