Dell Computer Corporation Informative - Dells 24/7 Next Day Service Contract
PENNSYLVANIA -- Feb. 2005 I purchased a Dell because of their "At Home Service Contract. Yes, I know now I was foolish.
When the motherboard had to be replaced with in a week a service tech came out, but I noticed or (was it my imagination ?)that the laptop keyboard looked bowed or warped maybe it was designed that way? Raised by the power button? But then I noticed that on the side the casing is not flush and there is a gap above the DVD slot. Now my space-bar does not work. So I made that dreadful, frustrating, time consuming service call. After 45 min I'm put on hold only to be hung up on,so I start again. I ,of course ,am connected to some foreign land and told by heavy accented "Nelson" that I have to wait for a box and ship it. Now politely I explain to "Nelson" No.. no..I purchased an extended "Next Day At Home Service Contract", for a lot of money. NELSON says, "No...Mrs....we send box and you ship it, we do not know what is wrong so must be sent to us, service tech can not come out because he does not know what part to bring." My reply to dear NELSON was for tech to bring them all. He was astounded that I would even suggest this. ALL the parts! I believe he thought what else would you expect from a woman. My comment to not so diplomatic Nelson was it's a thin lite laptop, the parts can not be any bigger then what I already own. He still will not send someone out but will send a box , and I will be without a computer for at least another two weeks! So much for honoring a contract, maybe in his country they don't?. What really irks me is some foreigners deciding whether a contract between US citizen and an US company should be honored. It's been over a week and I still have not received Nelsons shipping box, nor has Dell respond to my email or called.
Thank goodness for ON-Screen Keyboard! I will never buy a Dell again! Plus I will share my story to who ever has the unlucky ear!
If I take Dell to small claims court do you think I Dell would send Nelson? It would cost them more in travel expense then what my laptop did!
Something to ponder!