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Hertz Car Rental - Fraudulent Charges And Paperwork
Complaint
Review by marinalori on 2013-01-30
Rating: 
SAN JOSE, COSTA RICA -- DO NOT use HERTZ in San Jose, Costa Rica!!! We booked the car rental online from the US. When we arrived to pick up our rental, they attempted to force my husband to purchase their insurance; even though, my husband told them he has complete coverage through his credit card company. When we turned the car back in, they claimed the car was damaged due to this extremely small knick in the windshield and if you've ever put in knick in your windshield, then you know you'll hear it when the debris hits. We are positive no such thing occurred while we had the rental, but not only that...they attempted to charge $400 for the repair!!! That's an entire new windshield! So my husband disputed the claim and charge with the man and he just said fine. However, things were not fine later on as we came to find out. That guy actually added on to our paper work once my husband signed it at the bottom and sent it to be charged on his AMEX!!! We contacted AMEX, disputed the extra charge so they removed it but then Hertz tried to put it back on AGAIN! They are so crooked and shady. The official company or headquarters should know what bad business their counterparts are doing in Costa Rica.
Comments:
Posted by leet60 on 2013-01-30:
I have read many reviews here of big name car rental companies, franchised out of the U.S. that have made such claims.
Playing the devil's advocate for a moment; it is possible the damage happened when the vehicle was parked and unattended. It is quite easy for a passing car to throw gravel or another object into the air at a high enough velocity to cause damate to a windshield when struck.
Playing the devil's advocate for a moment; it is possible the damage happened when the vehicle was parked and unattended. It is quite easy for a passing car to throw gravel or another object into the air at a high enough velocity to cause damate to a windshield when struck.
Posted by Charlotte on 2013-05-08:
That's what the stupid insurance is suppose to cover! They charge you for extra insurance and you still get taken! I say we all do one of those lawsuits together, POWER IN NUMBERS!!!
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