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Sprint - Got HUNG UP on 6 Times? Terminated my service after over 10 YEARS!!!!!

Complaint
Review by captjackl on 2013-01-30
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
Sprint has no customer service. I was a customer for over 10 years, paid my bill faithfully, all I had was just regular cell service but yet some people would text me and I would have to pay but when I tried to sell a trailer and someone sent me a text saying they wanted it to get back in touch. I couldn't so I call SO-CALLED customer service I got hung-up on 3 times and could never find out who texted me so I terminated my service, well in doing so it took 5 WEEKS to shut it off. I paid one full month after I quit using this phone only to get a bill for the next month for 3 MORE DAYS, I mean how long does it take, come on, I don't care who dropped the ball I refuse to pay a WHOLE month for 3 days after 5 weeks, so I call to rectify and get hung up on another 3 times, WTF...

Hell of a way to treat you long time customers, wonder why your losing customer base, I hope this letter gets sent around so people can see how NOT to do customer service. I called to try to rectify this problem, can't do it when ya get hung up on......
Comments:
Posted by MRM on 2013-01-30:
Being terminated from contract-based phone is the best thing that ever happened to you. You will be more happier and less stress when you switch to prepaid phones such as Virgin Mobile and Boost Mobile. They both have great phone selections and low monthly plans. Try it!

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