Hewlett-Packard Company Complaint - Computer Problems/warranty
ALTADENA, CALIFORNIA -- Service sucks as soon as warranty ran out computer went down seven days later. I had to replace power supply and internet modem and still doesn't work properly. in order for them them to tell me what the problem is they want money. If I have to pay then why don't I just pay to have it fixed myself by someone that would give me the service I paid for. My Husband is a tech. and he say's it's my mother board that's the problem kind of ironic that these three things happened as soon as the warranty ran out. I really believe that since they have serial numbers they push a button in there office so they can make it crash to get more money to extend the warranty after I have already spent 1200 for this computer one year and one week ago doesn't make sense to me their service is terrible and a supervisor is never available. Maybe we all need to do a class action law suit against HP products and services if it can be done to Microsoft and apple it sure can be done to HP. They just keep insisting that they can help me if I pay 99.00 for 1 year more of tech support sounds like extortion to me.
This is my second computer from HP the first one I had to return the second week because the power supply went out but thank goodness I purchased it from Costco and any computer you buy from them you have six months to return it for a new one when I called HP they said that I could fix it myself all I needed is a screw driver and tech support would walk me through this I could take out power supply and they would send me another to install myself I told them they were crazy when my computer is only two weeks old again thanks to Costco I returned it for another piece of HP crap that I have now with all the problems if computer had at least lasted two years I would not be complaining now. and every time you call HP you can barely understand thru the thick foreign accents that assist you from customer service and tech support.