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Dillards - Terrible Customer Service
Bathrobe - Complaint
Review by pat.h00851 on 2013-01-31
Rating: 
GAINESVILLE, FLORIDA -- Dillard's treats customers poorly. I left the store very upset. Tried to exchange a bathrobe outside of return policy date. Item too itchy for me. Instead of satisfying my request they allowed me to walk away upset. I am a Dillard's card holder and long time Dillard's customer. But no more. No respect for dissatisfied customers only their own pocket. This is a bad sign and could indicate the company could be having serious financial problems. This type of customer service causes it.
Comments:
Posted by SteveWiginowski on 2013-01-31:
Your request was to forget about the policy. What is the point of having the policy if you're not going to enforce it? I think it would have been excellent customer service if they allowed for a return, but it's not terrible customer service when they enforce their policy.
Posted by bcd on 2013-01-31:
It is reasonable for them to deny a return outside of the return time frame.
Dillard's is doing quite well financially. Their stock value has almost doubled in the past year and has more than quadrupled in the past five years.
Dillard's is doing quite well financially. Their stock value has almost doubled in the past year and has more than quadrupled in the past five years.
Posted by pat.h00851 on 2013-01-31:
I don't really care if they're doing well finanncially. You're comment is another example of disregard for a customers disatisfaction. Yes, they were following store policy which is case in point. And yes it would have been excellent customer service to help me in my issue. especially considering I'm a card holder in good standing. any other disregards?
Posted by andbran on 2013-01-31:
i have been a card holder for Dillards for many years. i do agree with their policies. you had
30 days to return the bathrobe if not satisfied. in my opinion you had plenty of time to decide if it was to itchy or not. they did nothing wrong. if you decide not to go there again it is not their loss
30 days to return the bathrobe if not satisfied. in my opinion you had plenty of time to decide if it was to itchy or not. they did nothing wrong. if you decide not to go there again it is not their loss
Posted by Anonymous on 2013-02-27:
Seriously what do people expect if you try to return something past the allotted return frame? I work for Dillard's and you being a card holder actually have 90 days to return if that is not plenty of time I do not know what to tell you.If they did not return the item that tells me you must have kept it past the 90 days...
Posted by tkids on 2013-03-24:
I don't agree with you all. Where is the customer is right!! She wasn't abusing the policy and is a card holder. I went there today with a $10 return that was 31 days. Store manager wouldn't give me a store credit. I would have spent more than the $10 on another item. Tags and everything were still on the item. I won't shop at that Gainesville store anymore. I spent over $200 that day in the mall. If Dillard's went out of business it would be ok with me!!!!!!
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