U.S. Park Kenner, La. Complaint - rude to potential customer & non-cooperative with a fellow business
KENNER, LOUISIANA -- I work for Thrifty rental cars,I got a call from a customer needing a ride to our location after dropping off one our cars in their lot,for an after hours drop (which we do all the time,except
us park usually takes the customer to the airport)
Our location is just down the road from them,but,
the woman at the booth"Gail Taylor"told the customer,"we only go to the airport"&"if you need a ride to Thrifty's location, thats not our problem".
To me, this is poor customer service to the extreme!I do plan on reporting this to my supervisors.
Also when I called the Kenner us park location myself,this same woman was nothing but rude,she informed us that she was to busy(at 1:30 in the morning) to help either us or the customer out..
oh yes.....I forgot to mention that it was pouring down raining at the time.
thank you for listening/reading