T-Mobile Complaint - The Real T-Mobile Customer Service Phone Numbers: 800-937-8997
DAYTON, OHIO -- Hi,
I applied a new account with T-Mobile on their website last Friday. I received several emails from T-Mobile and stated someone activated my phone before I receive my cell phone. I called the phone number from the email T-mobile provided: 1-800-672-5390 and the rep who picked up the phone was very unfriendly. She said if someone activated your phone before you receive it, tough luck! She gave me the real customer service number 1800-937-8997. When I talked to the real customer rep(Jason) from T-mobile and Jason said that phone number is not T-Mobile's. The phone number belongs to a rebate company. That is quite interesting because I paid the full price on their website and did not have any rebates specials.
Of course, I had to argue with Jason for about a half hour to cancel my order. I have not received my cell phone from T-mobile yet and someone has activated it for me. Jason told me he cancelled my account but refused to give me any confirmation regarding our conversation. I guess if the charges still show up in my bill, I should not have any surprise! I will keep updating my situation, so other customers can be aware of the result.
I have the good faith to do business with T-Mobile, but they publish their rebate company as their customer service phone number which is not very nice.
As little as I know, to receive a cell phone service usually requires one year contract, it represents the company can do whatever he wants to unfairly treat their customers during the yearly contract.
Be alert! When you decide to do business with T-mobile, because you may need to pay more than a fancy free cell phone during the service!