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T-Mobile Complaint - The real T-mobile customer service phone numbers: 800-937-8997 - The real customer service phone number
The real customer service phone number - Complaint
DAYTON, OHIO -- Hi,
I applied a new account with T-Mobile on their website last Friday. I received several emails from T-Mobile and stated someone activated my phone before I receive my cell phone. I called the phone number from the email T-mobile provided: 1-800-672-5390 and the rep who picked up the phone was very unfriendly. She said if someone activated your phone before you receive it, tough luck! She gave me the real customer service number 1800-937-8997. When I talked to the real customer rep(Jason) from T-mobile and Jason said that phone number is not T-Mobile's. The phone number belongs to a rebate company. That is quite interesting because I paid the full price on tbeir website and did not have any rebates specials.
Of course, I had to argue with Jason for about a half hour to cancel my order. I have not received my cell phone from T-mobile yet and someone has activated it for me. Jason told me he cancelled my account but refused to give me any confirmation regarding our conversation. I guess if the charges still show up in my bill, I should not have any surprise! I will keep updating my situation, so other customers can be aware of the result.
I have the good faith to do business with T-Mobile, but they publish their rebate company as their customer service phone number which is not very nice.
As little as I know, to receive a cell phone service usually requires one year contract, it represents the company can do whatever he wants to unfairly treat their customers during the yearly contract.
Be alert! When you decide to do business with T-mobile, because you may need to pay more than a fancy free cell phone during the service!
Ann
I applied a new account with T-Mobile on their website last Friday. I received several emails from T-Mobile and stated someone activated my phone before I receive my cell phone. I called the phone number from the email T-mobile provided: 1-800-672-5390 and the rep who picked up the phone was very unfriendly. She said if someone activated your phone before you receive it, tough luck! She gave me the real customer service number 1800-937-8997. When I talked to the real customer rep(Jason) from T-mobile and Jason said that phone number is not T-Mobile's. The phone number belongs to a rebate company. That is quite interesting because I paid the full price on tbeir website and did not have any rebates specials.
Of course, I had to argue with Jason for about a half hour to cancel my order. I have not received my cell phone from T-mobile yet and someone has activated it for me. Jason told me he cancelled my account but refused to give me any confirmation regarding our conversation. I guess if the charges still show up in my bill, I should not have any surprise! I will keep updating my situation, so other customers can be aware of the result.
I have the good faith to do business with T-Mobile, but they publish their rebate company as their customer service phone number which is not very nice.
As little as I know, to receive a cell phone service usually requires one year contract, it represents the company can do whatever he wants to unfairly treat their customers during the yearly contract.
Be alert! When you decide to do business with T-mobile, because you may need to pay more than a fancy free cell phone during the service!
Ann
Comments:
Posted by kittys06 on 2006-01-31:
I would not use T Mobile again, as soon as my contract is up I am switching companies, bad customer service, rude employees, my phone quit working after three weeks of having it. Anyone with any good ideas on who to switch too? thanks
Posted by TIGER S. on 2012-06-20:
GO WITH NON-CONTRACT SERVICE AND MAGIC JACK PLUS FOR HOME. USING THE MAGIC JACK, YOU CAN FORWARD YOUR MAGIC JACK NUMBER TO YOUR NEW NON CONTRACT CELL PHONE. IT DOES NOT MAKE ANY DIFFERENCE HOW MANY TIMES YOU CHANGE CELL PHONE NUMBERS. JUST KEEP CHANGING THE MAGIC JACK PLUS FORWARDING TOO NUMBER. I AM USING TRACFONE WITH TRIPLE MINUTES. I ACTUALLY HAVE MORE THAN ONE TRACFONE TO HASSLE MY BILL COLLECTORS (I DO NOT OWE THEM). YOU MIGHT ALSO WISH TO USE THE FREE GOOGLE VOICE NUMBERS BUT I BELIEVE GOOGLE VOICE MAY START CHARGING NEXT YEAR.... AND GOOGLE VOICE HAS LESS PRIVACY THAN MAGIC JACK PLUS... REMEMBER TO USE THE PLUS AND FOR TRACFONE USE AMAZON AND REMEMBER LOOK FOR 1200 AND TRIPLE MINUTES. AND YOU CAN USE BOTH GOOGLE VOICE AND MAGIC JACK PLUS, USING GOOGLE VOICE YOU CAN BLOCK CALLERS...WITH MAGIC JACK PLUS YOU CANNOT BLOCK CALLERS.
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