Bob's Discount Furniture - Horrible Organization
Mattress - Complaint
EAST HAMPTON, CONNECTICUT -- After purchasing one mattress from the Manchester store and having no issues when it was time to replace my mattress stupidly returned to Bob's. Obviously my first experience was a fluke. The second mattress fell apart in months. Lumpy, sides broken down. I had their inspector look at it, it was agreed the mattress was defective and we made arrangements for a replacement.
We personally returned the defective product and within a few months the replacement did the same thing. This time I had to take time off work to meet the inspector. I was told the warehouse was open until 8 pm, drove the second defective mattress there after work, CLOSED!
Returned it the next day. That was four days ago. Since I still had not seen the credit on my account I called the store. They never processed the credit! Now I am being told a check will be sent to me within the next 10 days.
I will never do business with this company again. Oh, and in case you are unaware of this little loophole like I was, if it is in your home for 90 days they will not refund the tax, evidently this is a CT state law. Purchase anything from this company at your own peril.