T-Mobile - Lousy or No Service and No Help.

Cell Phones - Complaint

Review by pate88 on 2013-02-01

Rating:

ODENVILLE, ALABAMA -- I have been a T-Mobile customer for more than 11 years. It has only been the last 4 years that we have poor or no service. I have called customer service repeatedly. We were furnished a router that was supposed to help with the service in our home; didn't help. When our 2 years service contract was almost up they suggested we upgrade our phones and of course we had to take out another 2 year contract.

There was a period of time when we were month to month and we again called about the terrible or no service. Calls were being dropped where that had never happened before and there were more days where we had no service. Again they advised that we get better phones and pay for online service for 2 phones and it would get better. The customer service people are only interested in selling.

I called today 2/1/2013 and asked that since they are unable to hold up their part of the contract mainly provide phone service; they should let me out of the contract that only has about 4 and 1/2 months left without paying the early cancellation fee. You guessed it!!!!!!! They can't do that. No, they can take your money and give you nothing for it (isn't that a form of theft!) or I just need to pay over $90.00 a month for nothing!!!!!!!!!!!!!!!

I sincerely believe that T-Mobile has been given ample opportunity to make this right and they choose not to. This company needs someone to take them to task for their poor service, uncaring attitude and for stealing from people who deserve better treatment than they are willing to give.

The only good thing I can say about this company is that I have spoken to two customer service reps that should change to a different company because they are not being paid enough for the great way they do their job.