Hotel reservation - Complaint
WEST CHESTER, OHIO -- I too made the mistake of booking with Hotel.com. First, we found a room at what we thought was a good price and a free night. When we got our receipt we noticed they raised the price per night by $24.00 then they applied the hidden fees. Turns out their hidden taxes and fees are about double the other companies providing the same service. What hotel.com specializes in is lies and deception. A week later we discovered our mistake concerning the dates. We tried to change the reservation, which is still 3 months out. Next, hotel.com told us the HOTEL required a cancellation fee of two nights. The reservation was for 5 nights so the cancellation fee should be less than half. Not with these folks. Next we tried to confirm the correct dates. Now hotel.com wanted to charge the full price with no incentives.
We went to Travelocity.com and booked the SAME hotel for the SAME dates with incentives and lower prices. With Travelocity.com there would not be a hidden for changes or cancellation unless it fell within 2 weeks before the date. So when hotel.com said it was hotel policy do charge the excessive fee and other companies booking with the SAME hotel have no fees then we must conclude that the folks at hotel.com are liars. In conclusion we learned that hotel.com tries to cheat the customer during the initial reservation. Hotel.com lies about so called hotel policies in order the cheat the customer even more. Hotel.com then uses fuzzy math to cheat the customer out of more money if there is a change.
Do yourself a favor and stay away from these folks.