Amerigas - No Gas
Propane Delivery - Complaint
RAVENNA, OHIO -- It is Sunday at 7am. I have awakened to a cold house. The thermostat says 63 and it is dropping rapidly since the outside temperature is 16. I am hoping that the small portable electric heater compensates for the heat loss, but come on, one small heater to heat the whole house? I called Amerigas in Ravenna Ohio on January 23rd to request a delivery of propane and was told that it would be a week to ten days before they could come out. I figured they would have things taken care of for me quickly and fill my propane tank since they already had my money because I am a prepay customer.
It is February 3rd and since the house is so cold, obviously, there is no propane. I have tried to contact them but since it is the weekend, of course, they are closed. I left them a message detailing my situation and hope they will call me tomorrow which, by the way, is day twelve and obviously out of their commitment of 7-10 days. We will see how attentive they are to a customer totally without the ability to use the furnace in the house due to their total lack of proper scheduling. Hopefully, by the time you read this I won't be paying for a plumber to come out to replace pipes that burst because a propane company doesn't service their customers properly.