Targeteers - Apparently they don't need nor do they want any new business!
Archery - Complaint
SADDLE BROOK, NEW JERSEY -- We went to Targeteers with our child because he was interested in starting a new activity and we thought this would be one that the whole family could enjoy together. My family has been going there for years, generations, etc. Not myself but the generations before me. I am totally new to this sport so please forgive me if I use the wrong terms. Not only did they treat us like we were a waste of their time but they insulted us as well! No one "greeted" us so we stood by the door/counter for a long time being ignored. After a while we got impatient and felt foolish to just be standing there being ignored so we walked in further heading towards the Target range. We were obviously new to the place because we had no idea where to go. We were looking around talking to each other about where to go, we were carrying our bow and arrows still in its packaging etc. So we make our way past this old man sitting on a bench reading a magazine. Nana goes past him, my child goes past him, I go past him and then he mutters, "did you sign in? You have to sign in.". I didn't know who he was talking to cause we were well past him but I turned around to see and there was no one there so I assumed it was me. I said, "no, I didn't know you had to sign in. We've never been here before."
"You do! You have to wait for the lady to help you at the counter!" he said with an attitude.
"Well it would have been nice to have been told." I returned as I walked past him back to the counter.
Nana and child made their way back to me and there we waited longer. Finally, this woman comes up sees us standing there waiting, proceeded to start a conversation with other folks, so we assume she isn't the one who is supposed to help us, so we wait longer. She finally comes up to the counter area, goes behind it and looks at us. No greeting. So I started talking. I said hello and started telling her we were interested in getting some information about lessons and possibly shoot at some targets. She told me, "I have nothing for today. No lessons. Plus it will cost you blah blah blah." in this voice of annoyance. She gave me the prices of how much and it was higher prices than I was told over the phone. So I told her that the guy who I spoke to on the phone told me lower prices. She said that is with your own equipment! So we held up our bows even higher. She gave us this look like we were really just wasting her time and said, "you can't shoot here with that. That is a toy and first time shooters are not allowed to shoot." I was shocked. No smiles, no greeting, no regards to the fact that there is a family of four standing there ready and excited to learn and start a new sport together and she was just being so rude and deflating the child's excitement. He couldn't wait to get out of there. It just got worse the longer we stood there. I told her that when I spoke to the person over the phone they should have told me that. She said, "You should have told the person on the phone that you were inexperienced."
"I did. I told them that this was our first time and that we had just bought this bow for our son and I was looking for information and lessons."
"Well you didn't talk to me!"
"No, it was a guy. But he should have told me that there were no lessons available today and he should have told me that we wouldn't be allowed to shoot today." (We were going to bring friends along too. Good thing we didn't because it was frustrating enough to be turned down and insulted but if friends were with us all excited to shoot, that would have really pissed me off!) So I continued to keep my cool and I asked if we could get some information on lessons and if someone could help us with the type of bow that would be acceptable. So she skipped over giving us information on lessons again and led us down to the sales floor and asked a girl to help us. The girl said she was busy with another customer and would help us next. So she proceeded to help them, which took a while and then she went on to another customer. My child was getting really upset at this point and he begged to leave. Mind you since our initial "non friendly nongreeting" he kept saying let's just leave mom. They obviously don't want our business. Nana felt the same way! But this time the girl heard him and then she realized she had skipped us and came to help us, excusing herself from the other customer. By now the three of us were not happy, our spirits were shot down and we no longer wanted to be there but I did want the information so, we listened. I'm sure the girl felt our tension and upset. She didn't attempt to smooth things over but she did attempt to tolerate us and go on to tell us again that our bows were toys, not suitable for shooting there because they wouldn't penetrate their targets. She then went on to show us a bow that costs $368.00 not including the arrows, those are $39.99 for 6 (the cheap ones) and not including the necessary accessories, which were an additional cost. The bow would do 15 pounds to 50 or something like that, that was acceptable to use there. But the bow we bought our child was 25 pounds was not acceptable? So I thanked her and we left. Then we all complained about our experience on the ride home. We had spent a long time there and basically got ignored, insulted and then asked to purchase products from them. I called my husband who was at work at the time and was disappointed that he was unable to join us and I told and he just said "I'll teach him myself. I'm not going to spend $400 on a bow and fine out he doesn't like it." So we won't be going back.
They gave us all the impression that they didn't need nor want our business and I'm sorry to say but I'm happy to comply. To act that way towards us in front of a child, to a child who was excited about taking up a new sport with his family, to totally deflate his excitement and reject the possibility of gaining a new life long customer totally turned us off. In today's economy families are going to be more selective on where, how and who they spend their money with. I hope they don't waste it there and if they do, I hope they get treated better than we did!