Costco Concierge Services Couldn't Even Read the Manual Correctly
Technical Support - Complaint
SEATTLE, WASHINGTON -- I bought a TV from Costco, even though it was available for less elsewhere, because of Costco’s "added value"—additional warranty and “Concierge” technical support. Then I had a dreadful experience with Costco Concierge Service.
Having discovered that the TV did not have built-in WiFi, I called Concierge Services to ask if I could access the WiFi features by connecting my computer, which has WiFi. The representative immediately told me that the TV--a Panasonic TC-P55UT50-- DID have WiFi built in. When I said it did not, she argued with me. I repeated my question, trying to get the information I needed without an argument. She said, "Let me look at the manual," and insisted again that the TV had the feature and all I had to do was select it. Please understand that the TV does NOT have the feature; an optional WiFi adapter is required, as I explained to the "concierge." That fact is clearly stated in the manual—the very one the technician had to read to provide technical support!
This incident makes me doubt the veracity of the claims made about the service. The agent was most definitely NOT an "expert-level technician!" She could not even read the manual correctly, much less treat me with respect!
Frankly, I think Costco should do something either about the qualifications of its employees or about its false claims of "expertise."