Passaic County Transmission & Auto Repair - Ripoff

Transmission Repair - Complaint
Review by go44250 on 2013-02-05
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
WAYNE, NEW JERSEY -- Transmission repair price soars 26% - $ 700.00 plus other work!

I contracted with Passaic County Transmission (dba. PCT Transmission & Auto Repair) to replace my malfunctioning transmission with a remanufactured transmission which included shop parts $ 9.95 and complete removal/install and ATF for $ 2,725.00. A printed estimate with these specifics was provided.

On Thursday 01/10/13 I received a call from Michael “Mike”, owner stating that I also needed to replace the radiator, wheel bearings, rear main motor seal, and many other parts. I calmed him down and we discussed the additional work and reduced it to radiator, wheel bearings and motor seal at a not to exceed $650.00. Two days later, Saturday I left a voice-mail requesting to see the damaged/replaced parts.

After having the car for 6 days, on Monday 01/14/13 I received another call from Mike stating that a remanufactured transmission would now cost $ 700 more because my transmission could not be rebuilt. I questioned what my transmission had to do with anything? I contracted for a remanufactured transmission not to have my transmission rebuilt.

Mike then stated that if I would not accept this increase, I could pay him $800 plus for transmission labor plus the extra repairs and tow my car out of his shop, that day. I told him that I did not contract with him to rebuild my transmission but for a remanufactured transmission, how and from where it was sourced was his business and contractual obligation. His reply was that I should know how his industry works. I replied that I didn’t know how his industry worked but he did have me by the “jewels” and I have no alternative but to proceed.

When I arrived to pick up my car Wednesday 01/16/13 Mike was unable to show me the damaged interior of my transmission, to point out why it could not be “rebuilt”, it was already reassembled on the bench. The front wheel bearings that were replaced…were also unavailable to be viewed, they had to be returned to the auto parts supplier. What customer knows if their transmission can be rebuilt or not when they put it into a Transmission Shop? That’s why I contracted for a remanufactured transmission not a rebuild of my own trans?

I had to pay to get my car out. I was Ripped Off!
Comments:2 Replies - Latest reply on 2013-02-05
Posted by Johanna on 2013-02-05:
Contact your state AG and/or department of consumer affairs. If you have the receipt and the inital estimate, you can probably take them to court as well.
Posted by T on 2013-02-05:
I am guessing from your complaint that Mike was saying your transmission *core* was worthless because it was too damaged. In other words, the remanufactured tranny price assumes you have a useable core. Compare to buying something much simpler such a brake caliper, where the core charge may be $10.

I know nothing further about this issue, but it seems like there should be language in the contract to cover such a result. The problem I see is it is up to Mike to make the decision on the value of the core, and he stands to make a lot of coin if he tells you yours is worthless and he keeps it and it isn't. I'm not saying Mike was trying to rip you off, but I'm having a bit of trouble wrapping my mind around how the overall procedure is supposed to work.

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